Holiday Inn Express & Suites Albany Airport Area - Latham, an IHG Hotel

The air conditioning unit was louder than a power drill. After 2 hours, i finally.had to shut the A/C unit off and I had to sleep in an uncomfortable temperature. I aksed for a partial refund from Holiday Inn. They refused.

The hotel was great. The staff was great. The breakfast was delicious. The was place is modern and very clean. Extremely happy i chose this hotel.

Room and property are clean. Very convenient location

We stayed in a very nice two queen bed suite. Had everything we needed, coffee, fridge very nice and clean. Breakfast included.

It was nice and clean, and suited my needs. The room was very clean and spacious for me. I enjoyed my stay and i would stay again if needed.

Excellent

The room was beautiful and large but the room smell moldy. I sprayed air refresher at least five time but could still smell the moldiness

Son goes to A NEARBY college very convenient option

stay was good but the jett tub was quite annoying kept spraying me in face getting my floor wet but overall it was good

Hotel is very nice, rooms look new

I highly recommend staying here. The staff is amazing!!!! Everyone is so accommodating and nice. The hotel is beautiful and sooooo clean. The breakfast was great

Soup

The service was excellent, very friendly reception. Easy check in.

It was okay. Please know that even as close as they are to the airport they do not offer a shuttle unless you reserve it at least 24 hr in advance and after 7AM. It could be cleaner

I wouldn’t stay here again. When checking in with Mario I asked him for an additional key because we had booked this room for five people. An additional key would give us a total of three. He acted as if I was asking for a gold key or something. Then we get to the room and there’s only towels enough for three people so we go downstairs and ask for more towels and washcloths because like I said we booked and paid for a room for five people. We were told no more towels and washcloths available. We were given one towel. On the sink in the bathroom, the box of Kleenex looks like it’s just been there forever and they just re-stuff it with a few pieces of Kleenex tissues and never replaced the entire box. It was ripped , dirty And we ran out of course because there was only three tissues in the box. The blow dryer looks like it should’ve been hanging on the wall however, the plastic piece that should’ve been hanging on the wall was still attached to the blow dryer and underneath the sink on a shelf so after plugging in the blow dryer this weighted piece of plastic kept pulling the plug out of the electrical outlet was absolutely ridiculous. The entire hallway and room and property had a very strong odor/sent of some kind of deodorizer that’s covering up something it was an overwhelming smell and not in a good way. I wouldn’t stay here again.

Very satisfied with hotel. Good location very clean and modern.

Staff member on check in was very pleasant, and efficient. The most easiest check in by far I have encountered. So quick and easy.

Very clean.

Newly remodeled. Friendly staff, shopping and dining nearby.