Holiday Inn Express & Suites Houston NW - Hwy 290 Cypress, an IHG Hotel

Great place to stay

Very clean with comfortable beds and great breakfast

Breakfast was delicious

Great place in a good location. We were here for a tournament and it was in the perfect place not too far from the venue. Staff was very kind and accommodating for anything we needed. Nice breakfast as always at Hampton Inn and Suites.

Room was nice and clean. I really enjoyed the breakfast and my service checking in was great!

I reserved the room for 1 day, May 30th checking out the 31st. On the website it says hot breakfast eggs, bacon, sausage etc.. When I checked in I asked about the breakfast and was told no hot breakfast except waffles only. It was late when I arrived for check-in between 9:30-10:30 pm. After checking in I told the manager at the front desk that me and my son were going to get dinner and then come back to some sleep. After returning from dinner we went to the room given to us when we checked in. When we entered the room a very musty/moldy smell was overwhelming present in our room. Before turning any lights on other than the entryway light my son noticed a German cockroach climbing up the doorway to the bathroom. At this point we turned on all the lights to check the condition of the room. Every surface including the walls were filthy. The bed linens were dirty. The comforter on top of the beds had stains , human hair, stains and holes.trash not emptied, food splattered inside the microwave. The bathroom floor was so slippery when I walked my feet slid out in front of me. Mold in the shower. Human hair on the sink counter. The air conditioner fan blades were covered in mold,this was the smell we encountered upon entering. We complained and were shown 3 other rooms each as bad . At about 1:30 am we had to get some sleep as we had a busy day and a 250 mile trip to take. There no other rooms available in the area because of a sporting event and we were exhausted.

Was perfect for our needs!

The room was spotless.

Location was very easy and accessible. Breakfast was a hit with the kids. We enjoyed our stay overall

It was an amazing place to stay one night before going on a cruise vacation with family. Staff was very friendly and went out their way to help us with luggage tags. Very clean rooms and lobby area. Breakfast was good as well

Nice place to stay!

We were in Houston to visit family. We stayed Friday night until Tuesday morning. We had an issue with the guests upstairs and the General Manager Nathalie El Danaf addressed it with professionalism and kindness. The hotel was clean, comfortable, quiet and well maintained. The continental breakfast was good. The dining area was clean and the food was hot. Would definitely stay again and recommend.

We started off a little rough, I called to let the front desk know we would have a late check in as our son was playing a couple baseball games. The front desk then proceeded to tell me that would be ok but wanted to inform me that the original room I reserved with 2 queen beds was not available even though I booked it earlier in the week. I asked how was that not available when I reserved it prior to our stay. She wasn’t sure how that happened and said I wasn’t the only one it happened to that day. So they offered a king bed with a sofabed. But I didn’t want my kids to sleep on a sofabed because it’s hard on the back. We’ve all been in a car accident before so we have back problems. Which is why I booked 2 beds. I asked if I could just cancel my reservation and we would find somewhere else to stay. She then said let me speak to my manager and I will call you back. I called back since I didn’t receive a phone call and she told me they did find a room with 2 queen beds to my surprise. But after that rough start, the stay itself was good.

A good place to stay

The customer service I have always experienced at every Holiday Inn I have always stayed in has been top notch. That was till my experience I had this past Saturday at your 10520 Huffmeister Rd location. Diana Johnson was and is the rudest person I’ve ever come in contact at any of your locations and I will definitely think twice about staying in any Holiday Inn in the future. So what I experienced was when I went down to asked a question about the AC I wasn’t used to working and didn’t know how. I simply asked if I could get some assistance on getting the AC running in my room. Her response was there was no one there that could help me. I then asked what I was supposed to do about sleeping in a hot room. Her response which just blew me away was ( you will just have to deal with it) because she didn’t have any other rooms available. I then said I wasn’t asking to switch rooms, I just needed help figuring how to work the AC. SHE then said their was nothing she could do for me. I was just blown away by her bad attitude. I feel very strongly that you all should reevaluate who you have working your front counter and coming in contact with your customers. How can I recommend a company that treats their customers like this. VERY BAD EXPERIENCE.

Great Property!

The property is neat and clean. The facility is modern and clean also. Needs a hot tub. Lol

Staff was friendly and room was comfortable and quiet.

Great

Always appreciate fresh fruit and some variation for the breakfast selection. Floors not so clean.