Holiday Inn Express And Suites Enterprise by IHG

Our room was clearly accessed while we were out. Staff didn’t care. Then when we showed there was a beeping sound coming from the wall, she was still unconcerned. She finally gave in and moved us to a handicapped room. The following morning, while trying to get ready for my son’s wedding, there was no hot water available to shower. We switched to the Hampton and they took us immediately so we could shower and get ready. Even offered breakfast even though we didn’t stay the night before. No one at the Holiday Inn seemed friendly or concerned about their guests comfort or satisfaction. Not welcoming upon check in or when they were issues. Desk person shared that she has the flu too. Just what I want before attending a family wedding.

The young lady that checked us in was so nice.

The hotel was clean and the staff friendly.

Ran out of coffee one morning

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Staff, clean and nice breakfast

The check in was a breeze.

Quite place

We had a late check in and Ashley could not have been sweeter.

It was a good stay. Elevator broke second day there. I felt sorry for elderly with canes trying to do stairs. Was still broke when we checked out

Room smelled moldy.

This not what we expected from this chain! The room was damp, the double glazing had failed and the a/c thought it was a Boing 747! Couldn’t wait to get out

It wasnt my favorite Holiday inn. We sat up front for a solid 20 minites for the front dest guy to let us know he canceled our reservation as a "no show" we got in after mid night. I stay at hundreds of hotels a year and this has never been an issue. He then double charged me. I also asked for a king on the reservation and i got two double beds. It was a tight squeeze for the gf and i on one of those. It was a nice bed though. Very comfortable.

Great front desk staff that were quick and prompt upon arrival. Clean room and swift checkout process.

Key cards to the rooms never worked. We had to make multiple trips to the front desk to get new key cards. No blankets or pillows for the pullout couch. I had to stand at the front desk for 10 mins before a worker came to the front desk. Not kid friendly. Employees didn’t like the kids outside plying volleyball or football. Breakfast kitchen staff was RUDE, especially the older lady working the morning breakfast. Extremely understaffed. Hotel was completely booked out for the weekend, and they only had ONE employee working the front desk.

Great stay nice hotel

Bad from the minute I walked thru the doors. They tried to put me in a double bed room when I had booked a king with sofa bed . Employees in the breakfast room were rude. Only 1 towel when they cleaned room , no water for coffee. No one was ever at the front desk you always had to ring bell leaving me to think they were short handed.

I was unable to even check in due to it having been booked via a 3rd party.

Great, quiet location. Friendly staff and rooms are clean and very well kept.

Everything was as expected.