Holiday Inn Express Federal Way Seattle South, an IHG Hotel

We had a great time. Exactly like the pictures. The kitchen staff was wonderful. The property was clean. The pool was nice. Only thing is that there is no jacuzzi but it was fine because the pool felt warm.

4th time staying at this hotel, great experience each time.

It's nice to have a smoking area out front away from the doors for othwr patrons, but when no one cared about or came to even speak to a woman being loud, drunken, and vomiting out there... right in front of the property... near the FRONT DOOR... yeah...

Nice and clean! Very comfortable. Breakfast was well stocked.

I don’t like the fact they have charged me twice and have yet to fix the problem.

Very quiet, safe, clean. Great breakfast

I picked this hotel because it was NOT pet friendly but allowed service animals only. Upon arrival, I saw a family with their dog waiting to check in. As I was checking, another guest inside had 2 small dogs, as I was signing the hotel agreement, it said no pets allowed. I showed to the employee but she said things had changed. I have allergies to animal hair, I would not have booked had I known of policy change. And, the family with the big dog when we arrived, their room was right next to ours. Also, dogs barking at random times/hours during my stay. I have no other complaints, just the pet policy and I had prepaid for the hotel. The rooms, parking, breakfast, staff and location were ideal.

Our overall experience with the property was truly excellent! We highly recommend and would stay there again.

Good area and hotel was clean. Staff was also very friendly. Would recommend and stay at this location again.

This is the type of hotel Expedia should be promoting. The staff were helpful, the location was convenient, and the price was affordable. I enjoyed the breakfast; with the different option it has.

Good

cleanliness

Near reception and lobby n elevator it's too much smell of bad smoke . Receptionist sounded so unprofessional and as if we are beggear

Friendly staff, convenient location and parking, nice accommodations, all-day complimentary coffee station and great convenient complimentary breakfast

Long black hairs in bed, towels, and on bathroom floor. Homeless people stealing food during breakfast. Groups of men drinking beer and smoking in parking lot. Homeless people around outside of hotel. Cali at the front counter was great. No hot water! I'll never stay there again.

The BEST place we've stayed at. Amazing breakfast. The modern rooms looked great and were very appreciated. Staff was being polite and approachable

所有狀況都還不錯，可惜住兩天的第一天早上可能是修理熱水器？竟然沒有熱水，詢問櫃檯所得到的回答是不知道什麼時候才能提供熱水，還好晚上熱水來了。

It suited our needs.

Like the ease of getting on and off I-5 and also 320th St

Upon check in we were given a key to room 704. When we opened the door, there were people on the beds asleep and we quickly exited. This is unacceptable that we opened someone’s room - both for them and us - a breach of privacy and security.