Home2 Suites by Hilton Austin/Cedar Park, TX

I have been to Austin three times, first stay was at this hotel and had a great experience, second time we tried another hotel and it was ok, we decided to stay at this hotel again because of the experience the first time around, we get in our room late to find out the TV is not working, because it was so late I didn’t call the front desk, the next morning I reported it and was told they would tell the maintenance guy, we waited all day and the guy never showed, I go back down that night and say something to the lady at the desk and she told me he didn’t come in until Monday which was to late, she did offer to change rooms for us but it was to late and we were leaving the next morning at 6. I was very disappointed with this stay and will consider another hotel on my next trip to Austin.

Only 1 elevator was working which made the wait time for an elevator sometimes 20 minutes. The breakfast was very poorly stocked every morning and when we asked for anything, were told what they had was already out (with several hours left to go). The room had 1 fork in the drawer with 2 spoons & 4 knives. The bathroom door was almost impossible to open and close!

Rooms were clean and it was a quiet area

Great place and amenities

It was fine. Staff very friendly. Bed definitely not queen size. The door mechanism to the bathroom came off in our hands so we weren’t able to lock the bathroom and there was a hole in the door. We told front desk. The fold away was comfortable.

The air conditioner was great. My last hotel never could cool down in the room and this was frosty! Packing was super easy. It also had a small kitchen which would been needed if my conference wasn't providing meals. I'd stay here again.

My stay was part of a 2-week business/family trip, so this review mixed some recognitions (wins), opportunities for improvement and needs immediate improvement. Recognition-Wins: •Staff were friendly at all times and allowed me to check in early. •Always checked in on us to ensure that we had everything we needed and was willing to accommodate when/if asked. Opportunities for improvement: •On 6/1, My wife asked the day shift front desk clerk for the complimentary bottles of water that Hilton provides its Rewards Members and she was told that “they don’t do that at this location” and charged the bottle of water to the room, I spoke with the evening shift front desk clerk regarding this and he stated that that information was incorrect so he removed the fee from my room charge. •Corrective action recommended: Retrain the entire staff on the Hilton rewards policy. Needs immediate improvement: •Site breakfast was horrible each time we ate at the hotel!! Recommendation-Rotate your entrees periodically as most of your breakfast sandwiches were extremely hard and had to be split up or separated to eat them. •Automatic Blinds were inoperable twice, we contacted the front desk to resolve the issue but the maintenance personnel could not fix the issue until the next day. Recommendation-Implement routine maintenance, and check the functionality of your automated blinds in all the rooms and replaced the batteries as needed. I will be sending this to Hilton Corporate office as well.

Property wasn't in a very sightly fashion. However staff was amazing and they definitely made due with what was given.

When I entered my room it wasn’t ready. The bed wasn’t made and the room wasn’t cleaned. I called to the front desk and they came up 15 minutes later with a key to the 4th floor. It smelled of dogs and on that floor dogs were barking so I couldn’t sleep. Also I could never get on the internet even though they gave me a promo code. Disappointing!

Always love staying here when we need a place when coming to Austin.

Room was full of dog hair

Everything was ok, I did report the Bathroom Door insert into wall needed to be fixed because it didn't close or open all the way, the towel hook in RR needs to be fixed as well and the another item in the room that I also reported but can't quite remember what it was. Other than that we we're happy with our stay.

Place was in need of updates. Room was dated. Bathroom hooks hanging off walls. Our room was spacious. Room wasn't ready in time of check in but staff did their best to try to get housekeeping to expedite but we didn't get room into closer to 5pm. Place was ok but I won't stay here again. Lots of places to eat in the area.

Beautiful room. Great Service. Would definitely recommend House2

Room was not ready at 3:00 pm check in time and told closer to 5:00 pm. But was given a 2 hour late check out time so that made up for it. Cookies at check in is a nice touch. The breakfast was good with plenty of options. There was not a Do Not Disturb hanger on our door or in the room. Went to front desk and they were out but person said he'd put our room on the list to not be serviced until we checked out.

Ooo

Location was good and staff very friendly .I'm not giving 5 stars because of the musty smell inside the room, having the bathroom fan on was very helpful

The property is not at all worth the Hilton standard

Ok

Needs a bit of updating, but otherwise, it was a good stay. Shower was warm, not as hot as I would like.