Home2Suites by Hilton Nashville Franklin Cool Springs

First of all, the rooms are not secure - that is, you do not have to swipe your room key to get to your floor. Secondly - a reminder to all that this is a pet friendly hotel. Third, the breakfast is 1000% horrible. DO yourself a favor if you can afford it and walk a few steps to teh Einstein Bagels just across the parking lot. Your stomach will thank you. Fourth, when we requested an extra pillow, we were given one that was a feather pillow and not fully dry - completely unusable. Lastly, don't count on room service, even if you ask for it. We only received one clean for a 4 day/4 night stay. And despite the visible yuck on the ice bucket, it didn't get cleaned until I pointed it out. Then they washed it and got it right. All in all, not up to our preferred standards so we won't stay here again. Too many other much nicer choices at the same price point.

NIce Property. Breakfast was good. Staff could be better trained. Had some issues with housekeeping in the shower- hair left on the drain. We would stay again.

would stay there again

Will definitely stay again!

Quick trip through town and our stay could not have been more comfortable. We will stay here when in the area - particularly for longer stays.

We've stayed here several times in the past year or so. And we've never really had a problem but this time the mattress on the bed was worn and had a dip in it. Meaning, when you down the lower part of your body went down into a hole, and the shower wasn't at all what we're use to, it had been cleaned but not very well.

Comfortable bed and linens. Well equipped kitchen, 2 televisions, streaming services, decent coffee in morning breakfast area, roomy.

I've stayed here numerous times and was pleased. Tonight I was given a room that is not up to standards. There is mold on the wall and mold in the bath tub and my linens all have a strange smell as does the couch. I asked for a different room but the front desk person said they were full. Also it took her a long time to even come to the front desk and check me in. Usually I don't have this problem either.

Very clean and quiet. Pool was great for young children. Check in was fast and easy. Breakfast was ok.

This hotel was very nice and clean. Nice location except everything closes early. And my husband got sick of the sausage at their breakfast there at the hotel. Otw would definitely recommend.

Breakfast could have been better but overall good choice. Some guests also had pets. (Not us)

This was my 2nd time staying here. Its clean, and affordable. Ill def stay there again next time im in the area.

Was difficult to find, as this hotel is not visible from the streets around it. Without the car’s GPS we would have never found it! But, the somewhat “hidden” location provides for a very quiet and private atmosphere. Now that I know how to find it, I will definitely stay there again!

Nice staff, clean rooms

Clean and Quiet

Been 2 three of these hotels. All strong in what they do.

The room was clean and spacious. I loved having an almost full sized refrigerator/freezer - super convenient! The wi-fi worked really well in the room. I enjoyed the curtain divider to give some privacy at night (we had 2 kids in the room). Great location - close to the Galleria mall, Target, and restaurants. Shout out to India Cafe - we walked there for dinner - super good. One of my favorite features was the free charging stations for hybrid/electric vehicles. It was an unexpected and pleasant surprise. Staff was friendly. No complaints from this family!

Clean, well equipped, great breakfast

The rooms could have been cleaner. There was a lot of black mold along the bottom of the bathtub. Boogers or even a line of smeared poop on the wall by the toilet.

The area was nice but the rooms were outdated and contained a very odd smell. The towels had hair in them.