Homewood Suites by Hilton Charleston - Mt Pleasant

The place was in a perfect spot. Target and some bars and restaurants are nearby. Our room was newly renovated so it was so clean. Breakfast was good as well, daily eggs and different meats everyday. Susan, who checked us in, was so friendly and helpful. Though, the pillows were old and flat, and beddings were worn out but our 5-night stay was still great. Would definitely come back.

I like the area. All the conveniences were within walking distance for anything you needed. The room had a kitchenette and a full-size refrigerator. The continental breakfast was excellent every morning, too. The only thing that needed attention was the pool. It was dirty. It had rained the day before. My kids wanted to swim. They would not get into the pool because of how dirty it was.

Loved easy access to IOP Beach, variety of dining options within walking distance

This is a nice property. however it lacked certain amenities. The room didn't have tissues, note pad, pen. The air conditioning was noisy & it fluctuated. The rooms were ok, windows dirty. Housekeeping only came every other day. Cigarette butts on ground outside. The pool was uninviting, looked dirty. It was ok but i expected more from a Hilton property.

We had a wonderful stay here! Room was clean and spacious! Looked just like the pictures online! The front desk staff were so helpful and kind! The whole hotel was so beautiful! They just went through some renovations and they did a beautiful job! Not only was it a beautiful place to stay but you could walk to nearby shops and restaurants. Not to mention Target! It was over all a very nice stay! We will definitely stay here again!

I really liked the new remodeling done around the property.

My family and I stayed here for a little weekend getaway to Charleston. The hotel was in a great location, clean, safe and very family friendly. Would highly recommend and will definitely be coming back again soon!

They don't clean well and it's noisy in the evening by the pool.

Love it

Enjoyed our stay here. Did not like the breakfast. The Wednesday night dinner was very good!!! They didn’t have the room we originally booked and that was disappointing.

Excellent hotel for our spring break vacation. Close to IOP beach and Sullivan’s Island beach and walking distance to nice restaurants and shopping.

The room we booked was unavailable because the air conditioning did not work. We got a different room. When we went to that room, it already had a guest in it. We got a 3rd room, supposedly non-smoking but the room reeked of smoke. And the bathroom was even worse. Disgusting. There was no other room available so we left and booked a nearby hotel. Will note that the lady at the lobby tried her best to fix things but it was just an unfixable mess.

Great place to stay in Charleston and close to all points of interest. Clean hotel and rooms. Only drawback is the very slow elevators if you don’t like taking the stairs.

There was only one trash can in the entire room. The kitchen had no trash can and the lights and charging stations were all unplugged. It took us a minute to plug everything in. It’s almost like the room wasn’t set up. But overall, good.

At 6:30 PM, my room was still not ready. When I did get into the room, the bathroom floor was dirty, and there was a dead bug in there. When I turned on the overhead fan in the bedroom, huge clumps of dust flew around the room. Went down to breakfast on Monday at 8:30, breakfast is supposed to end at nine. There was barely any food left.

We stayed in room 102, right next to the utility room. Constant sound of an air compressor or water pressure system right at the head of the bed, at all hours. That’s ok

Quite

There were no ice machines in the building. No telephones in the room so you could not call the front desk or any information with the phone Number. When we arrived at 3:00 for our check in our rooms were not ready & we were told they would be ready when we returned from getting something to eat. When we returned only 1 room was ready so that gave us the other room on another floor which we had asked for them to be close together. The cable TV did not work the first night & the lamps did not work either. They did get those items fixed the next day.

Very nice, clean and spacious. We also really enjoyed the breakfast buffet. We will definitely be staying here again.

Our room was not ready when we arrived and we arrived 2 hours after check in time. When we got into the room it was not clean. It looked like all that was done was emptied trash and changed linens. There were stains on the bathroom floor that were not scrubbed around toilet and the paper was not refilled. We found a safety pin left behind that our toddler could have found if we had not found it first. There were no towels in the room when we arrived. Asked at the desk about it and was informed that none were available and they would bring some up. When we got towels they gave us 3 for a family of 5. This was a reoccurring issue during our stay. We wanted to use the guest laundry but was informed that it was out of order. Also saw an uncovered power outlet that thankfully was behind the curtain in the living space. When we talked to management at the hotel the reason they gave us was staffing issues. I understand this but it would have been nice to know this when we arrived that inadequate staff could impact services. We sent an email to the GM of the hotel but never received a response.