Homewood Suites by Hilton Chula Vista-Eastlake

very good

My family and I stayed here, it’s less than 5 minutes from a shopping center with plenty of dining options. The room was super spacious, with great amenities (a kitchenette equipped with essentials). The room was very clean. Also breakfast had plenty of choices for the family. Hotel is about a 14 min drive to Sesame Place which is the main reason we stayed.

Booked in a room that was not available or properly cleaned. Bathroom/ bathtub filthy. Bugs, dirt, hair. When I called down (after I waited 45 minutes for them to “clean” the room with my sleeping/tired 2 year old) I was told that there was nothing that could be done because the cleaning crew had gone home. I asked for someone to bring up cleaning supplies for me to clean the tub out myself. A front desk member came with supplies and ultimately offered to clean the tub although this is not her job. I contacted Expedia because there was no front desk manager to assist onsite. Expedia refused to help me because the hotel would not refund my stay. Expedia decided I needed to abide by the no refund or cancellation policy despite my unacceptable experience. All of this was taking place around 9-10pm and moving my hotel with a toddler after being at the amusement park all day was not an option for me as I was traveling alone.

Great stay!

Excelente

Good stay at homewood suites again. Front desk is friendly and helpful. Room is good size for long term stay. Room is clean and there is room server every other day, which is nice.

My parents liked their stay at Homewood. Staff are nice, space is good size and clean.

Rooms are spacious and very well equipped, clean. Staff professional and nice. I’ll return w my family

Friendly and amazing front desk service from the nice gentleman who helped me. Room so amazingly hudge. Best were very comfortable. Kitchen in room was great! We had the perfect stay. The maids did not bother us and were friendly to us on our way out. I loved our time spent. I hope to return soon!

Loved this property, great staff and very good breakfast options

Suite was perfect 2 rooms . Large bathroom. New thick towels. 2 TVs. Outlets to charge our phones. Beautiful kitchen with a full size fridge. Spacious rooms with large beds and a couch with a pull out bed. Free breakfast . Great place to stay. Pool, hot tub, gym, they had it all. The service was great. Nobody had an attitude. Smooth stay.

Very nice and very luxurious!

Good

Uno hotel en perfecto estado de mantenimiento, personal amable, limpio, estacionamiento gratis y amplio, buena ubicación, el área es muy agradable si vas a Chula Vista

Hotel was OK but not really a good value for the very expensive price. We paid over $500 a night, and the bedding and mattress were only so-so. The washers and dryer‘s were not well-maintained. One dryer was out of service and a second dryer needed to be repaired while we were using it. There was a constant line for the laundry.

El hotel es muy bonito y nuevo, una lastima el pésimo servicio, si necesitas algo, y si tienes suerte que alguien te conteste, pueden pasar 2 o 3 horas a que te manden toallas o cualquier amenidad, reservé el servicio de house keeping 24 horas antes como lo marca la regla y jamás hicieron mi cuarto, una pena, bonito el hotel pero pésimamente mal manejado por el manager general y el manager de house keeping, ojo qué hay mejores opciones en Chula Vista ! No reserven aquí

ES UNA LÁSTIMA QUE HAYAN SOBREVENDIDO LA PROPIEDAD Y NO RESPETARAN NUESTRA RESERVACION

The hotel was clean and beautiful...the amenities were top notch but the service was the best of all.

K

Wonderful location, staff, and breakfast, but The room carpets was filthy. My daughter walked around barefoot for 10 minutes and her feet were visibly black. There were carpet stains in several areas. Recommend shampooing the carpet. Neat and Clean otherwise.