Hotel Mai Downtown Long Beach

Sheets on bed were stained so bad not sure why they would even put them on the bed. It was absolutely disgusting.

Had blood all over my sheets, took pictures went to guest services and they did nothing. Said because i booked through expedia there was nothing they could do. Beware, place was nasty

Beds were very comfortable. No transportation to the cruise terminal even though it said there was a shuttle service on Expedia. Room smelled like pot when we got back to our room after hanging out with family on the roof deck.

The bed is very comfortable and clean. Nice bathroom with fresh towels. Great location but way too many homeless nearby. The Promenade is a nice short walking distance to find restaurants and night music . Shopping district The historic Pine Avenue is OK. The hotel parking lot is $20 per day. Front desk services are very helpful and polite. 🙂

The hotel itself is in a great location for Long Beach. However, they don’t have enough parking to accommodate guests. They have one parking garage that only fits like 12 cars. If you didn’t already reserve one you won’t be able to park at the hotel. We had to walk a mile to the next available parking lot. Most of the front desk staff were extremely helpful and provided good information except for Michael. Michael was very rude and offered no suggestions. When we asked about parking he said “just look around” we couldn’t believe how much he did not care about our situation. The two other front desk people were great! Just Michael was rude, unhelpful, and had a bad attitude. He doesn’t seem to care that he works in a customer service oriented job. If you don’t like customers maybe don’t be in customer service? Overall the property was clean and in a great location. Besides Michael it would’ve been a 10/10 stay.

Gabriela, Dulce, Yogi were so great to me and my group. Every encounter was so pleasant. Hotel was clean and quiet! If I hadn’t seen other guest I would have thought we were there by ourselves. The rooftop was by far our most favorite spot. We spent more time there than in our room lol and that itself was beautiful because of the space and BIDET!!! 10/10 would recommend people here

My hotel room was clean, comfortable, and quiet. The street outside the hotel was not, and there were unfortunately many people sleeping on the street. I did not feel safe outside the hotel after dark.

It was unremarkable.

The family that owns the hotel were very friendly, and kind. The people at the reception were wonderful!

Good pool & rooftop

Modern. Parking on site. Japanese toilets.

Our stay was great! The room had a good amount of space, comfortable bed, great view, and friendly staff. Some cons were that it was a little difficult to control the temp in the room, either too cold or too warm. Also the shower didnt have a place to put my own toiletries so I had to put them on the floor. Would definitely stay here again!

Nice indoor pool! Relaxing rooftop with an amazing view.

My room smelled like cigarettes, they would not give me another room. the hallway also smelled bad. Overall not a comfortable place to sleep.

Over charged for deposit compared to other places but outside of that everything was cool. It was the room was nice. I was only there one night but it was. It was a decent place. I’d go there again.

The room was very spacious and comfortable. The hotel is in great condition and was very quiet. It is located in a perfect spot because everything you need is walking distance. The indoor pool is a big plus. Cool rooftop view and hangout spot.

excelente

Do not stay at this hotel. My flight arrived in the morning, so I left my suitcase and backpack with the front desk staff around 11am. When I got back to the hotel around 6:30pm and retrieved my bags and went to my room, my iPad Pro which was in a case in my backpack was gone. I went back down to the front desk, told him what was missing and asked to speak with a manager. He gave me a card and told me to send an email. I sent several emails — no replies. It wasn’t until I called police non emergency to file a report that I finally heard from someone from the hotel at almost 11pm, saying “Your bag was in plain sight for the camera majority of the time. The time that it wasn’t, there is no one leaving the back room area with anything that can be as large as an iPad.” They are supposed to send the video footage to the police. Unfortunately the battery was dead so FindMy isn’t working, but I did set it as stolen. What is/was the most concerning is that not one person apologized or appeared concerned. I didn’t use the sauna or steam room which was the main reason I booked here, because I didn’t want anything else to get stolen which sucked. The kicker is that I almost brought my backpack with me because I had a gut pang leaving it, but unfortunately didn’t listen to my gut as I’ve never had something stolen from my bag from a hotel like this before and travel often. And the reviews about the noise and screaming people are no joke! Many other options.

Staff, room, steam room, sauna, hot tub, pool and eucalyptus towels were a hit! Comfy bed. Area has lots of homeless. Noise from train/busses a little. Very convenient location for convention and many dining options.

Clean and friendly