HoteLumiere at the Arch - A Caesars Rewards Destination

Miss Valarie was so welcoming and inviting! Very helpful with local knowledge! What a true gem she was

For the price of this hotel, I was expecting upscale. It is anything but upscale. It definitely needs to be updated. It is dirty and run down. The walk to get to the casino is really long. There may have been a drug deal going on out front when we arrived. I definitely did not feel safe here. I would not recommend staying here unless you can get your room for the same price as budget MOTEL. Definitely not worth the price.

Stayed in a room with a view of the arch, great experience. Hotel staff is friendly and professional.

They charge for early check in. 10 minutes early and wants to charge $15 to check in early. They didn't give us $15 back because we checked out early. I didn't see this in the reading when booked. Unbelievable what companies will charge just to make extra money. It's time to update the hotel. The rooms were clean.

Not what I was expecting by ratings and pictures

No place to eat other than at the casino.

The hotel seem clean enough, except Vann a couple of bugs. It was just a general musky smelled it to the room. We went to check in was at 4 o’clock, which is slightly unusual however I was there 10 minutes early and they would not allow at that time. I had to sit in our car and wait.

they have let this place deteriorate. it used to be my go to place when traveling to st. louis. i won’t go back.

It was very nice

Bed Sheets had stains on them! WiFi was not working! Only 1 entry open to the Casino so had to walk about a mile to get!! No restaurants open for breakfast, only Starbucks and had to walk a mile for that. No housekeeping avail for towels and had to go down to front desk to get anything that was needed.

Because they are "connected" to The Horseshoe & The Four Seasons, they charge a $19.99 plus tax "resort fee". There is NOTHING resort-y about this place! NO pool, NO sauna, NO spa, NO wi-fi.. literally just rooms. What am I paying a "resort fee" for when I can't even connect to the wifi?! When I was checking out, another guest asked this question and was met with "we try to inform guests when they check-in that our wi-fi isn't that good" by a MANAGER! It wasn't even that it wasn't "that good", it DIDN'T WORK! Then seriously.. WHAT AM I PAYING A "RESORT FEE" FOR?! What are you offering that is worth that, on top of the $160+ a night that I'm already paying? NOTHING, that's what. The staff all acted like they didn't even want to be there. The person that checked me in was paying more attention to the other people checking in at the same time. If you don't like your job, or working with the public, then go work somewhere else. Anywhere else will tell you "enjoy your stay!" when they hand you your room keys. This person tossed an envelope with the room keys in it onto the counter with the room number written on it then she continued paying attention to the other people checking in. I had to ask "I assume this is my room number?" I got "yes" with an eyeroll. This hotel smelled extremely clean & parking was included. That's about the only thing good about the place. If you're hungry, you better put your shoes on and be ready to walk half a mile to the restaurants in The Horseshoe.

I like that it was right across from the casino. I didnt like that it was card only no cash and didnt offer no breakfast only one vending machine and it offered baked food but only 3 options.

This appears to be an old Embassy Suites hotel that was sold to the casino and not taken care of. The floors in the room were dirty and you could tell when you got in the shower the dirt would run off your feet. The hotel could use some upkeep. The staff we interacted with were friendly and helpful.

Poor service, outdated facilities, would never stay there again

Loved being close to the casino, riverside, and right next to downtown st. louis! Great location at a quality place!

Horrible

Entire property smelled. Entry into the hotel smelled like feces and the hallways and room smelled of smoke.

Worst place, property not worth the price. No phone line works, empty soap/shampoo dispensers, bathroom door broken and was un-lockable.

Pungent, oppressive cigarette smell in a no -smoking room. Looks like it was nice, not that long ago, but dings and chips out of the walls and doors. Front desk staff seem very unhappy and do NOT like any questions. Will never stay here again.

Hotel and room was nice and clean, convenient location near the dome and the arch, great barbeque place down the street. Couldn't check in until 4 unless you want to pay a fee, even for less then an hour. Casino was decent, even had a pizzeria that was still open after midnight.