Luana Waikiki by Tropical Escapes Realty

Terrible communication with the owner and company, did not like the lack of cleanliness including bugs.

I loved all of it

Great property for families! Clean, quiet, perfect location for everything!!!

The staff was so friendly. My friend and I rented bikes and they let us store our bikes in our hotel room. Loved our stay!

I felt so comfortable, like I was at home.

I liked how close it was to the beach disliked some of the staff they weren't very helpful room wasn't cleaned on a daily bases couple of issues weren't addressed

They show one thing on the display to attract consumers but in reality it’s different. They said will provide valet parking facilities and house keeping services will be provided as requested but they don’t. You will ask to park in nearby hotels by paying extra money. Call they don’t respond. Text they respond next day. Really bad experience.

Great view! Room was quiet. You are able to walk to grab foods!

The property was located in downtown close to convention centre and all shopping areas; however, the bed was a bit uncomfortable and the pool was tiny

I really liked the self catering and the cleanliness of the property. There was a tea to do BBQ. The gym was great too. However, slightly disappointed that the pool was small.

The property was nice and great location. My issue is that in hotels.com. It does not clearly state that this is a private unit and you’re not allowed access to all the hotel amenities. At least I do not recall, seeing such a statement.

クーラーが壊れていた、オーナーに連絡したが直す気なし テレビが有るが見れない 電子レンジが無い 騒音は仕方ないが、場所は便利

Nice view from patio. Room is clean, just need a little mop on the floor.

It’s okay. Nothing crazy. Cheap price for a decent hotel. Front desk was friendly.

Wonderful!!

It was very easy checking in, and the bed was comfortable. The television remotes were both broken/missing batteries. Other than a few small issues/lack of communication around how housekeeping would work it was a very nice stay.

Everything was wonderful! Thank you Tropic Escapes Realty for making our stay fantastic!

Prime location for Hapalua 1/2 marathon. Good location to get to tours, restaurants and shopping. Would have preferred microwave instead of convection oven. Fridge freezer badly needed defrosting but was otherwise ok.

I have hesitated before writing this review so as to cool down. The room was terrible! The room was old tired and dirty. Now .. let me clarify something, we were placed by Expedia in a room which was let as an apartment to a 3rd party company, the actual hotel rooms may be ok, I don’t really know. This was explained to us when we arrived. Due to this arrangement we were not welcome at the hotel’s meet and greet reception. Any issues had to be taken up with the 3rd party and the room was not serviced at all. It was not cleaned, I wiped tissue paper on the bathroom floor and it came away black. The bathroom was decrepit, terrible. The communications with Tropical (the agent) were terrible, firstly we arrived a day late due to flight cancellation, we messaged and got no reply. Secondly we complained about the room and asked for it to be cleaned (also some power outlets didn’t work) they eventually replied saying they were trying to source a cleaner! .. it never happened. Frankly we should have left but we didn’t want to lose our money and other hotels at short notice were silly prices. Frankly it’s really beneath Expedia to sell such a room, their reputation have taken a huge dip with me. I expect a refund and will be pursuing this. My advice would be don’t book this hotel via Tropical, as I said earlier actually hotel bookings may be better but come to think of it the corridor carpets didn’t look like they had been cleaned or even vacuumed in decades. Be warned.

The room was old but the interior was very nice. This location was also convenient. But We got a partial ocean view room, there was construction going on the next building and we couldn't go out to the lanai. The view was bad and the noise was loud. And unfortunately there were small bugs in the bathroom on the last two days.