Moxy Richmond Downtown

It was good

I loved it

Got over charged for room charged me for 2 night when I was only staying one been trying to get in contact with them for days to get a refund one of the other days was booked through Expedia they are trying to process a refund and can’t because they can’t get the hotel to comply. When we got there all the door were locked had to walk around the entire block twice and call to get someone to let us in when we check in he doesn’t tell me the Expedia booking is for another day he just charged me for another night when I thought I was checking in to my booking then realize it’s for a whole different day then I needed he never even said anything then we get in the room the tv doesn’t work we got moved 4 times just for them to say oh yeah all out tvs are broke so we just sat in complete silence the entire time couldn’t sleep without a tv then the next morning I go to get a charger out my card my key doesn’t work for the room I have when I get back they were trying to tell me I was staying in a diff room and that’s the room my name is under I had to go back up to the floor and back down the front desk 3 diff times and for 3 diff key cards before they gave me one for the right room not to mention one of the cards they gave me had a whole person in it that I just barged in on and was literally trying to tell me well that’s your room I said my boyfriend and my stuff isn’t there idk who’s in that room!! Now I’ve been trying to get a refund a manager hasn’t been there in days to speak to

Very friendly and helpful staff. Rooms very clean. Only downside was no microwave or mini fridge in the room

Hotel is great

Perfect

Check in was not very good..staff did not seemed pleased that we used

This was one of the coolest, most inclusive hotels I have ever stayed at. The staff was welcoming and accommodating, and I loved that I could get a room with no windows (to sleep in easily). We will definitely be using Moxy again for our Richmond trips!

The property was very aesthetically pleasing. The room was a bit hot and we could not get the thermostat to turn down. Other than that, super cool hotel with lots to do and near a bunch of places.

It was just what I expected.

Cute, comfortable, and lots nearby in walking distance. Would stay there again.

A little loud around the restaurant but beautiful and safe. Good location.

Very comfortable stay. Convenient. Clean. Shower door was not hung correctly and would not close but otherwise very unique decor. Lobby area with very fun common space. Parking convenient.

Second time staying at this location. Staff is very friendly and approachable. The modern amenities and activities make this a one stop shop. No need to even leave the facility. Their signature drinks are delicious. I also love that there are areas in the hotel where guest may obtain needed items like additional blankets, and toiletries.

This hotel is trying really hard to look cool, but it's just an average hotel. The garage situation is confusing and unnecessarily complicated (you have to call, then get a code, then get a text, then go online, Everytime you want to enter or exit). The staff doesn't seem particularly friendly or intered in helping. The AC is extremely loud in the room.

Great spot very fun parking is expensive

Check in and parking was horrific!

Great

It was a nice, modern hotel. Unfortunately the water in Richmond was out for a while so drinks & food was minimal. While checking in a couple of ladies came in from outside and went behind the bar smelling strongly of marijuana. The fitness center had limited weights and work out machines.

There was no mini fridge or mini kitchen area which I thought strange for a hotel room. The door to the bathroom was also heavy and cumbersome and the door handle was damaged. fun for a quick trip but a bit inconvenient and liminal. There was no sign or message in the room itself so we were unsure of how to get in touch with reception since the "phone" in the room didnt work.. a little liminal and strange.