Paramount Times Square

Bad

The additional resort/ facilities fee was very high and you got nothing for it . Saw other hotels additional fees were a lot less and you got something back , for example a voucher towards snacks

I booked a deluxe king room...when I got there they told me I have a Queen room, the room was outdated, old and not clean, Ive stayed here before and it was much better, however this time the room was terrible..and changing room without notifying what I paid for was not very professional...I NEED A REFUND!!

Booking process specifically said resort tax was payable March – Dec. On arrival (in February) I was charged $45 per night which I disputed however the hotel manager insisted it was a mandatory charge despite showing screenshots I took when booking. He said it included luggage storage (it didn’t); gym (didn’t use) and wifi (basic service offered by even the cheapest motels). I was told to speak to Expedia. After a very lengthy/frustrating conversation I was refunded, but not how I wanted to spend the first hour of my vacation. The hotel is rated 4 star - downstairs bar area is nice (apart from leaking ceiling/bucket) but rooms are basic. Bathtub was scuffed; stainless-steel sink reminded me of a public toilet; peeling paint by the clean towels and a damaged door. Those lifts in service were not sufficient for guests and 1 water machine for the whole hotel. Expedia emailed advising luggage storage $2 per item on check out, so not included!. To add insult, it was $3 per item. Overall, the location was excellent and no street noise in the rooms. Room was fine but don’t expect 4 star, and ensure you are aware of the resort tax. Correct information is key to a good experience and there has to be accountability by both Expedia and Paramount. Expedia did eventually accept responsibility for the resort tax issue, however I feel disappointed by the hotel manager’s lack of interest. If your hotel is marketed through Expedia, you have a responsibility to ensure details are correct.

Excelent service

It was great, I did have a ac problem. It was way to hot and every time I tried to turn it down it would just go up higher.

Rooms were small and not set up well, my things were moved around when housekeeping came into the room. The elevators need a major overhaul. Very rarely worked staff was directing people to the freight elevators the whole time we were there. Definitely will not be back at this establishment. Should have listened to the reviews I read before booking I guess.

Chambre convient très bien pour dormir, on peut laisser nos bagages après avoir rendu les clés en payant 3 dollars par bagages si on part plus tard pour l’aéroport.

The elevators were horribly slow and had a mind of their own, skipping the floor you’re waiting on and then stopping at every floor afterwards. Add 20 minutes to your schedule to get where you are going! No coffee in the rooms. This is the only hotel I have ever stayed in that didn’t have a coffee pot in the bedroom. Towels hidden behind mirror in the bathroom! Comfortable bed and staff were helpful when needed.

Problème d’ascenseur, un très bruyant, ça a occasionné de la perte de temps

❤️❤️

Very small room, no heating. No good cleaning, no towels replaced

The room was very small And the heat would not shut off it was like a sauna 81° whole time. If you need a cheap place to stay and don't care about amenities this is your place.

Had to ask numerous times for housekeeping, as well as maintenance on broken window, TV, and sink faucet. Went three days without any follow-up from management or concierge even though I requested each day.

DO NOT STAY HERE ! The hotel is nothing like the photos, very unsafe ! You will be scammed or robbed. It’s not worth the risk

Atendimento impaciente. Aquecedor que não aquece. Banheiro que entope. Atendimento por telefone hostil.

Rooms are very small--hardly room to turn around or manage luggage. Bathroom--sink is squished beside the tub and there is no counter space. Not a luxury place, but good if you don’t plan to be in your room much. Great location!

The room are to small

Unfortunately 3 of the 4 elevators were broken and we often had to wait up to 30’minutes for the elevator to get from our room to the lobby. Our room was also uncomfortable with a temperature nearing 80* and windows that didn’t open to let in a little air. Great location, but not the best experience at all.

Little rooms