Quality Inn & Suites New Hartford - Utica

This is my third time staying here. The rooms were clean, the bed was comfortable, and we utilized the exercise room. Our television set didn't work so the night manager moved us to a different room and that was very thoughtful. The breakfast, although the same for each morning, was more than adequate.

Very nice

Hotel was clean, staff was welcoming. A nice place to rest for passing throigh.

It was easy to get to, easy check in and check out, I really liked it

Smokey cigarettes

Clean, great staff, convenient, nice breakfast and the price was extremely reasonable.

Nice easy stop on our way to Maine, place worked out good a place to lay your head down for one night

I stayed 3 nights...Since I prepaid I had to suck it in...never again. The first night...had to learn how to use a TV remote control...I'm an IT Administrator and I had to figure out how to change channels...called the Service Desk and they did come up...i had figured out by then...this remote requires for you to enter a section number...select a list button then the channel number...no guide...didn't remember the last channel...disappointed.... Took a shower...the towels were hard and dirty with stains...real sad after you take a shower and have to dry...suck it in Next day, I needed towels...was told to wait until 9 am or come down and get the towels... Too late so no breakfast as posted...no water bottles in the room...no ice...went out for breakfast... Day three had to ask the Service Desk person now cleaned rooms, for towels . They never came to clean my room...so I tried to be a sport and asked for bags...i had a new job... Do yourself a favor and pay the extra $50 / night for a real hotel / motel with staff that want to make your stay heaven...this was HELL...

Bed sheets were dirty. And staff was rude.

Clean & comfy

It was an inexpensive place to stay if you just need a bed and bathroom.

There was no coffee in the room and hardly any cups for either coffee or just for water. When asking for coffee at the front desk, the clerk recommended we just use the coffee in the lobby. He did finally give us some coffee for the room. The steps leading up to the second floor needed work.

Very much off the beaten path, but ok for our one-night stay, and easy access to our route the next morning!

Staff is very co- operative .

Excellent hotel to stay in when your traveling through. Good breakfast, room clean, great place to rest.

It was fine

Great costumer service

They didn’t change the towels and they didn’t fix the shower/tub clogged.

The front desk employee is very rude and money hungry. I reserved a room with two beds and sofa sleeper. They didn’t allow me to accommodate party of 5, alleging hotel policy is of 4 people per room. Be careful with the policies they make up to their advantage to make one to pay for additional rooms. Plus it was for a third adult who is disabled who cannot take care of herself. The hotel tried to force us to reserve a room by herself. Facilities are old and does not smell well. Musty odor in building.

Clean, and friendly staff