Regency Inn & Suites

Quiet place great stay but no travel size tooth paste and need proper towels and white sheets for bed instead of colored sheets and better pillows but other than this great staff … need first aid kits cant have a facility without first aid kit

The motel was installing new furniture. The staff worked very well to make my move to another room seamless and easy.

Everything was great

Really dirty. Construction debris everywhere including the rooms. Bathroom door didn't close. No aitomatic doors for pwople in wheelchairs and on crutches.The counter guy watched me struggle with the luggage cart in the door for several minutes and didnt help. No breakfast, only bad coffee

Nasty

Thank you clean and renovated...

Eveything looked old and dirty. We checked out after 30 min.

Close to Airport, stadium and conference center. Friendly and very helpful staff.

The beds were very uncomfortable and got very little sleep.

We found cockroaches in our room and I would like to see about getting a refund. The room was dirty. The bedding was dirty.

The lobby appeared to have been recently remodeled (nice, bright, clean) but only a small sofa for setting. Hotel appeared clean. Our room (#110) appeared to be recently painted. We stayed two nights. There was a working TV, a small working refrigerator with separate freezer. Both beds were comfortable. The A/C didn’t seem to be working correctly. Once the compressor shut off, it got VERY stuffy/ humid, very quick We either froze or were sweating (day or night). There were no table lamps or floor lamps, only can lights in the ceiling, *BRIGHT* white. There was one mirror in the room, in the bathroom. The appeared to be clean but there is NO storage in the bathroom. The vanity/sink area was very small, no hooks anywhere for wet towels, wash cloths, etc. No place to put your clothes before showering, to keep them dry, except the top of the closed toilet lid. There was a 2 tier wall mounted rack over the toilet, that was all for any sort of storage in the bathroom. The vanity/sink had a squared off corner and was sat very close to the toilet which made it difficult to stand up without banging your elbow. The toilet seat was cheap plastic and either wasn’t tightened down or just broke. There seemed to be plenty of power outlets, but that may be because there were no lamps There was no breakfast available, only coffee. There was a toaster, but nothing to toast. The desk clerk did say they were still waiting on some ‘big’ things that haven’t arrived yet, but didn’t elaborate.

Llegamos y nos avisaron que la alberca no estaba disponible desde hace días y fue el motivo de buscar un hotel con alberca por mi hijo, no nos avisaron al hacer la reservacion de ese punto, todo lo demás estuvo bien, muy amables nos atendieron.

It’s fine - about what you would expect. It was 90+ degrees over Memorial Day Weekend and the pool was closed. There was no pool furniture in place, so it was obvious the pool wasn’t unexpectedly closed due to a mechanical failure. This wasn’t communicated online during the reservation process. Very disappointing.

The room iand bath is clean

Staff came off as disingenuous and unconcerned.

The staff was wonderful. I’ve stayed here multiple times. Me and my son are waiting on our apartment to be ready. Every stay has been wonderful. Housekeeping is amazing and respectful. Will definitely stay again and recommend.

It was very poorly

During my recent stay, I encountered several issues that affected my experience. The television was not functioning, and the air conditioning unit had a leak. I reached out for assistance with the TV, but unfortunately, no solution was found. Additionally, the door lock was malfunctioning, which raised concerns about security. I also felt that the management could improve in terms of customer service and showing appreciation for guests. I would appreciate any suggestions on how these issues might be addressed in the future. Thank you!

The property is very outdated and should throw that breakfast away, to pretend they never tried it. TV did not work. Sheets and towels were dingy, but the place was clean. No bad smells or nothing like that. Just needs to update the bedding, towels, TVs, and add headboards for king size beds.

I booked through expeeida. The 1st guy actes like he cpuld not find my reservation. Told me i needed to call expeida. His boss came and the guy from the morning came. They found me right away and the morning guy called to get it settled. Took me over an hour to get into my room after traveling all day. The 2nd night was ok. I liked starbucks was 2 doors down.