Residence Inn by Marriott San Bernardino

Everything was perfect. The staff was great

The staff went above and beyond for my stay. The room was so cozy, and the breakfast in the am was to die for

Breakfast was great. Indoor Pool was a nice amenity for a hot summer.

Hotel was great, came to see family. Hotel was very accomidating, just would of liked the room cleaning a little more often - even after i requested the room cleaned due to having an autistic child that is sensitive to fabrics was still denied. Had to get my own sheets from sams club across d street.. overall still a great hotel

Great location, friendly staff, very accommodating.

Super clean

Front desk personnel were very welcoming and felt personable! Our room was great, very clean and we enjoyed the full kitchen.

The hotel is ok. What was not ok is the fact that they charge $150 per night if you take your pet. I paid less for two days then fee for my dog. Of course all that savings went out the door. According to Marriot the pet fee is discloseure when you are booking through third parties and did not see it. I would off search for better comfort and paid less for the pet fee.

We decided to stay here due to my husband has a VA Exam not to far away from this location. We stayed two nights because our a/c unit went out and it's unbearable due to the heat. We loved the weekend breakfast and yes' the weekday breakfast was good as well!!!

Great

I have been sleeping in a recliner for 4 years due to knee replacement surgery as my bed is so uncomfortable and painful. I slept very well and peacefully in this bed. I am a short female and only 5' tall. The bed was a little high for me to get in;no fault of yours. I just went between the bed and nightstand, boosted up backwards and swung my legs up. The pillows were also nice and firm. My husband slept like a baby. Kirk checked us in ; a delightful fellow.. We came in contact with Asia ( spelling ?) on the night shift ( delightful as well) and purchased a pot pie. Very grateful to be able to have a wide variety of microwaveable food to choose from. Met Mark at breakfast . Another delightful employee. and he shared his secret with us to achieve his fluffy scrambled eggs. Variety of food on the breakfast menu was good; but I am a hashbrown/fried potato breakfast person. I did NOT go away hungry!! Loved the set up of our suite and the 2 tv s. I was able to watch my LA news at 4 am and let hubby sleep. We did see the pictures on the website but it doesn 't do it justice. Loved the furnished kitchen. Next time we will bring groceries. . Should we ever have business again in Redlands that requires an overnight stay, we have found our home away from home. You choose only top notch people of excellent character; to us they were not " just employees".

We just needed an extended time to gather our belonging so we did ask for a later check . No accommodations and was told if we aren’t out at a certain time we will be charged for an additional day. Well if u can keep us and additional day how is it that you don’t have space for a late check out to allow us to gather our things. Because if I’m paying another day well I’m staying! And if you’re that busy you don’t have the space to rebook. So I’m a little confused of how ride the lady was about that.

A very nice clean hotel. Room ac was phenomenal during our stay. Loved it. Our only issue was breakfast, I'm not faulting the one cook/server/busboy. Towards the end of breakfast he was exhausted. I've noticed when I stay at other Residence Inns, they have the same staff level, except when it gets busy the management comes to buffet area and they all help out and keep everyone happy. This hotel for what ever reason did not. Other than eating my cornflakes out of a coffee mug using a plastic fork, we had a great stay.

My stay here is ALWAYS GREAT and very relaxing

Overall, our stay was nice. We were in the area for the Little League World Series for Softball. The location was very convenient. There were just a few things that kept our stay from being excellent. First, when we arrived to check in, we got to the hotel at 4:00 p.m. and there was a polite young man at the desk. However, he was not the one working the desk and told us that the individual working was on her lunch break, so we would need to wait about 15 minutes. After a 6-hour drive and being in California traffic for the past hour, all we wanted to do was get into our room and relax, but we had to sit in the lobby and wait. The only other downside was that we had to pay for parking, which was $25 per day. The parking was not secure, and there were plenty of available spots. I don't understand the need to charge that fee. Other than that, the staff was very friendly and the hotel was clean and comfortable.

The person that is over breakfast is rude it’s a tall man his Attitude is not welcoming at all. This is not my first time staying at this establishment. He has the same attitude every time.

The suite was roomy,supplies were plenty,the room was clean and comfy,the staff were amazing and attentive ,the breakfast had many options and variety. Love the basketball court and indoor pool,and wven tho we didnt bring kids it was kid/family friendly

Great

The room was spacious and accommodating. The bathtub had a little rust on the edge and was noticeable, but it was minor. The room was great, I had the one br suite. The kitchen and living room were spacious and accommodating. I would definitely stay again. A solid 4-4.5 out of 5 stars.

This place have the best customer service it’s a great place to stay has so many things to offer 😊