Residence Inn Seattle South/Tukwila

After a 12-hour flight, I was shocked by how rudely I was treated by Nikki Chapilliquen, the Assistant General Manager. Despite having a confirmed reservation, she told me they were fully sold out and made no effort to verify my booking. Only after I insisted did she start backpedaling—yet still offered no help, no courtesy, and no empathy, even as I stood there with my 9-year-old son. More disturbingly, she made hostile remarks about another group of Asian guests and seemed to lump me in with them based solely on appearance. Even after I clarified I wasn’t with them, she remained combative and cold. When I later called from outside—where she couldn’t see me—a different staff member immediately found my reservation and got me a room. That says it all. Nikki repeatedly threw around her title in an intimidating way, and even circled our room later in her vehicle, which made my son and me feel watched and deeply uncomfortable. Every other staff member was kind and professional. Nikki Chapilliquen was the outlier—and a glaring one. Management should seriously evaluate whether she is fit to represent this property.

Ruido constante desde la planta superior durante las noches. No se realizó la limpieza diaria de la habitación; al preguntar, me dijeron que solo se hace cada 3 días, algo que nunca se comunicó previamente. El hotel está visiblemente deteriorado, con instalaciones viejas, lejos de lo que se muestra en las fotos promocionales. El personal en recepción fue poco empático y no me brindó ayuda alguna cuando pedí aclaración sobre los cobros. Incluso me negaron los datos del gerente o responsable.

The property is ok, but the room was smelly and we couldn’t check in until after 5 pm.

Thank you April at the front desk. You are simply the best.

Very nice property and staff

Very convenient in location, morning breakfast was excellent, staff very friendly

Bugs in room, unclean shower, rude staff

Exterior is less than inviting. Room smelled like smoke. I use a c-pap but not last night. Of else i would be smelling for a week every night.

Very convenient for tourists

The room Was nice, clean but the bed was very hard like a rock

Everything was great no issues!

Space was plentiful & clean. The bed was comfortable. Only downsize was breakfast was not accommodating for all guests. Breakfast 4 those who came at beginning of breakfast or midway through should be the same. Some guests were not considerate of others taking multiple plates when others received none.

Your hotel says no smoking in the rooms, but I became ill in my room, because of someone in the past smoking in the room. The air conditioner unit was poorly working, and the bed was too hard. I had to go to the mall and buy a top pad for comfort. Overall, everything was OK. Also, people leave their clothing in the laundry room, making others wait until remove their items. I had to call several times to the front desk.

Good space with two bed room loft kitchen option

It’s great convenience location and service. But property is older style and sofa bed are very old.

This is a nice place. Nice staff. Excellent breakfast. Very convenient to the airport.

My shoes were stolen.

convenient location to SeaTac shopping center freeways I-5 and I-405, close to NFL aNd MLB stadiums

It was fine

Hôtel très bien placé avec des activités enfants ou adultes à une vingtaines de minutes à pieds, de nombreux commerces et restaurants autour, l'aéroport international est à 10 min en voiture. Petit déjeuné copieux et personnels très sympathique.