Starlight Inn South El Monte

It started with their was no rooms available since I reserved a room that Friday morning. I got a room that wasn’t part of my reservation. So the night staff, he give me a room with 2 beds. The next day a lady took over and told me that if I wanted to stay in that room with 2 beds that I have to pay extra or take all my stuff out of the room and wait 2 hours to get my room that I reserved. I took the 2 hours and when I got back to the hotel I was informed that I had to pay an extra $31 yes my total was almost $172 but it’s not my fault that the night stuff messed up. I end up paying the remaining balance and continue my stay

The fridge had residue and spills inside it, it had not been cleaned, the pillows had a lot of hair on them, i spec

I

Not clean

Horrible experience

I felt like i was sleeping in the middle of the freeway. It would have been quieter in my car. The floor looked questionable to walk on barefoot. Bed was firm. Bring your own sheets and blankets. No phone or microwave. And please remove the tagging and graffiti on the walls

The bathroom tub was a bit stained. There were a significant amount of roaches that came out. The mini refrigerator was dirty as well. I think if you focused on this a bit more you could be a much more successful Inn.

En mi almohada había una pequeña chinche, lo cual mi hizo dudar sobre la limpieza de los cuartos. El auto que renté recibió una abolladura por el poco cuidado que tienen el tipo de personas al llegar a esta locación. Referente al servicio solo hubo contacto una sola vez.

Cuarto de hotel descuidado, no se realizó la limpieza.

I have stay at Starlite hotel several time before and will return in the future. Thanks!

I was late check in but when i arrived in motel manager was not around and waited for more than hour to be checked in. Shower head was terrible only small water coming out in room 204. Not a good place for a $105 stay

Roaches

And make sure you don’t book ride wrong date accidentally. I tried booking a room last minute and did not realize it was for next day check in so when I got there I tried to explain that I had just booked it before I got there but the person was rude and no customer service and no attempt to help so I had to book again on the spot and they refused to refund the day I booked accidentally.the person told me to call Expedia so I did and tell me they’d contact the hotel since it’s up to them to issues the refund. So basically this hotel will keep your money and it’s DEFINITELY NOT WORTH what I was charged .you can fund a better hotel for a decent price don’t stay here !!

The property is right next to McDonald's and 711. The 7 runs right in front of the property so if you need to get around town, there's the bus. The staff is always so kind to me and housekeeping is on point with their tasks. I love it here

This place is safe and the staff are very welcoming! Will definitely be returning! 💯

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Really cute room w lights, friendly staff

dont feel safe

Staff is rarely there. There's no cleaning service! Its dirty sheets are rarely changed. Wouldn't recommend not safe there's no security.

Definitely would not stay here again...RUN! I asked for another washcloth for room because only received 1, told no and had to wait until 9 am if i really needed another one because that is when housekeeing is present and that i still wouldn't get another one because its only 1 washcloth allowed per bed in room. I had 2 occupants and 1 king bed, smoking room. Rude lady in front for check in, she was on her cell the entire time and kept rolling her eyes at me. Had to even ask where my room was after receiving 1 key for 2 occupants. She didnt even have any type of welcoming demeanor. Also unprofessional and had an attitude. Graffiti all over a wall in room and even scratched into counters. Gang signs and profanity present on counter/wall. A roach was crawling up walls in room. Mini fridge cold and turned on but dirty as well. All towels given were filthy, looked unwashed and smelled like dirt. Burn marks everywhere in room and track marks from drug syringes present all over counters. Bed was horrible and extremely gross, sitting on two individual box springs and 'fell' during stay. Extremely dirty, gross, uninviting and very rude experience. I am appalled!! Only good thing was the tv, it had some movie channels...No phone or ashtray or matches in room and only 1 disposable plastic drinking cup.