Suburban Studios East Syracuse Carrier Circle

The grass outside if filled with weeds, the building is really old and the inside is filthy. The carpets in the hall are dirty, a dehumidifier is running in the hallway to try to hide the smell. The luggage carrier had deflated wheels, I could barely push it. The worst part was the room: it REEKED of cigarette smoke plus a chemical spray they sprayed to try to cover it up. It reeked so bad that I could barely sleep, it made me sick. The heater in the room did not work. The floor in the room was filthy, it hasn't been mopped in a long time. The toilet and sink were clean enough, yet the edge of the floor around the bathroom was filthy. The smell was so horrible that I checked out after one night, and they refused to refund me for the second night. If you like cigarette smoke and don't mind a dirty hotel, have at it. Otherwise, it was a complete waste of $280. This is by far the worst hotel experience I have ever had in my life.

Place was a joke. Doors could not be closed without forcing them. Rooms were freezing at night and there was no heat. Television very out dated. Vending machine robbed family of quite a bit of money and did not receive anything. Shower head was broken and had very little hot water or pressure.

Its too exhausting to tell the whole story. Ask the manager. He knows

It is close to fair grounds. Breakfast was great. Late check it was appreciated.

Looks very nice from outside !Location is convenient. Staff was kind and helpful. Room is perfect: Full kitchen, huge fridge and sink! Table with 2! Chairs, dresser and iron with a board, AC adjusts easily! Curtains are very light tight! But some small issues with bathroom water adjustment and noisy toilet, no hair dryer ( bet we could get it upon request). Breakfast is not fancy but acceptable for us. Overall our stay was okay!

Tv didn’t work all weekend. The socket was hanging lose from wall. Drywall dust all over. Won’t be staying again.

Property overall was clean, bathroom could have been cleaner and the room was very pleasant. The guy at the desk for check in was wonderful and polite. But service was slow being he was the only one visibly working. Overall was a pleasant stay and staff was very nice.

Customer service is poor. Whatever is promised is not provided.

This is a good hotel. It even had a stove. The breakfast was a good selection. A minor problem in one of the two rooms I booked was that the AC was leaking. The shower control was a little awkward. Overall, this is a good hotel.

Walked around the room in my white socks, and the bottom of my socks turned blacker than the ace of spades. Probably haven’t mopped the hardwood floor in a few months.

The hotel is fine but the room was dirty: There was a pile of dust and plaster bits in one corner. There floor was sticky, especially along the wall with the window. The bathroom was fine. The bed linens were fine, but the mattress sagged. Breakfast was fine.

Property aftercconfirming by call day of check in gave away our room and then refunded incorrect credit card. Man at front desk was completely incompetent and wouldn't resolve issue 0/10 experience✔️

Ants in room

while the hotel corridors themselves smelled clean our room smelled stuffy and obviously pets stayed there.

I CANNOT begin to tell you how unbelievably incompetent and unprofessional the staff at this hotel is. The overnight receptionist on Friday was absolutely useless and clearly has zero experience in the hospitality field and needs training. We had a 6 hour drive and would be arriving late so I had contacted them the week prior to give them notice. The person I spoke to didnt do their job properly and put this in the system. We arrived around 2:30am. The front desk guy told us that they had given our room away and canceled the reservation. This was to all of our surprise and frankly unacceptable. I booked this hotel through Expedia and the booking was still active on there as well. They clearly had not canceled it at midnight as he had lied about. We went back and forth with no resolution in sight and he told us “there’s nothing I can do. You might have called last week but you should’ve known to give us a call today to tell us again” He had an attitude and acted as if it was my fault that I didn’t just assume I had to make that call twice. It is not on the guest to make sure they can perform a simple task like that. He first told us someone walked in and took it then said that staff was staying in the room; all the while just looking down and not looking up to talk to us about it. Expedia later confirmed that the room was still booked in my name and apologized

Very reasonable price but I now know why, the room was filthy. Covered in lint and hair. The shower water did not drain and there was a clump of hair left on the shower wall from the previous people. Turned the heat on and we just ingested dust the entire time.

Awful place. Squeaking bed frame. Uncovered wires.

The front desk attendant was extremely rude and unprofessional. More worried about her cell phone than anything else.

The rooms in the photos are not the rooms you get, and there was a weird smell in the room. There was trouble getting in contact with hotel to find a solution to the problem. Do not waste your money on this hotel, there are better hotels in the area. We had to move my crew after just one night.

Clean and safe