SureStay Hotel by Best Western Lincoln

Rooms were dirty, toilet didn't work due to a paraphernalia needle lodged in tank. Random people in room that was supposed to be empty. We checked in and left due to bugs and hair in beds.

Bugs in the room? Shower floor stained & fire extinguisher on wall broken, no ac, Etc.

Refundable deposits was not refunded. Communication from the property did not indicate issues with stay. Room did not have smoke detectors and light in bathroom did not work properly. Bed and towels were dirty and AC/Heater was set to 90 when outside temp was already 97. Took the room 5 hours to cool down enough to be able to sleep.

They asked me for cash when I offered my credit card. When I asked for a 1st floor room because I have a disability ( have handicap plates on my vehicle. I was told that they charge extra for that. Room smells musty, like mold.

Room was ok but you’ll grow old waiting for hot water or the toilet to flush! Outside didn’t even have a sign for the motel!

Broken items around the room, some linens had stains and objects around the room were visibly dirty

very unclean, wasn’t vacuumed. stains on blankets and sheets. very loud. toe nail clippings next to bed.

Been here every year for convenience of interstate access for the past 9 years. The last 2 years have been bad. Especially this last time. When i booked through hotels.com, it clearly states check in 11am and check out 11am. I drove from Denver to Lincoln and arrived at Noon. I walked in the lobby, went to the counter to check in but noone was at the counter. I could hear a guy talking on the phone and laughing. I stood there for 23 minutes until housekeeping walked in, let herself in the side door and saw me. She told the guy then he came out. He kept the convo going on his phone via speaker mode. The person on speaker was loud and the guy checked me in while whispering to me. Check in isn't until 3pm he said. I said on hotels.com it clearly shows 11am. He said I needed to call hotels.com to let them know. I said, "its YOUR ad! not Mine!" I had to pay $25 to check in early. I get to my room. TV doesnt work so i had to tell the guy. He goes to the room and eventually fixed the problem. Im trying to get settled in. The sink has hair in. Lots of hair. The bathroom mirror was absolutely dirty and hadn't been cleaned kn a long time The toilet lid is cracked, the full length mirror hasn't been cleaned in a long time, there was a ring left after i picked up my drink and it shows how dusty the table was. Hasn't been cleaned in a long time. Black dead bug on one of the pillows.

Check in was a mess. Could not find the office and got a key to a room with someone in it. The towels didn't look washed. No chain on the door for security. Carpet was sticky. The TV didn't work.

The office was dirty with an overwhelming smell of cooked food (curry). I was given a check-in sheet to read and sign. As I was reading it, one of the office personnel keep rudely telling me to sign it. They have a $10 deposit fee for the key. They asked me several times what time I planned to check out. I gave the clerk 2 five dollar bills as a deposit for the key. When I returned the key, he gave me a five dollar bill, 12 quarters and a pile of pennies , nickels and dimes . He didn't even bother to count the money. I took the $5 and the quarters. I told him that he owed me $2. He gave me a $1 bill and 10 dimes . This was the worst hotel I have ever used through Hotels.com.

The guy lied about the incidental fee over the phone then charged me more when I arrived. He also charged me $30 for a towel he swears I stole but we had only 1 towel.

Missed the turn because there was no sign nor lights in the parking lot and it was dark when we arrived. TV is very small, room is too wide so you can't see very well from bed, not that we watched due to it didn't work! Only one channel. No lights next to the bed so we had to leave a lamp by door on to see. Pillows are as small as airline ones and not all the same shape. We had to plug all lights in when we came into the room and it was freezing as the heat wasn't on. But it at least it did heat up a little quick. Bathroom door knob locks but doesn't matter as you can just push the door open since it doesnt latch. But it was ok for a one night stay.

Nice

Room looked nothing like the pictures, smelled of cigarettes, and the bed sheets were stained. Booked online and they couldn’t find my reservation, so when I went to cancel and find another hotel I was unable to get a refund.

Pleasant staff and quite and safe

Rooms were clean. No continental breakfast, noisy, bathroom fan was squeaky, one channel on the tv, not a great area. Had to give a $50 cash deposit that was refunded at check out.

1) Deceptive advertising: “Grand Opening” sign, I purchased a room with a King bed with kitchenette as advertised as a “basic room” and got a queen bed in a very tight room. 2) They do not provide breakfast as advertised 3) 1” Stumbling hazard across threshold to dressing area. My wife almost fell. I have a picture of it. 4) Clogged tub drain. I have a picture of it. 5) Filthy desk chair 6) Lamp won’t turn off, had to unplug it 7) TV was unplugged. After plugging it in, it could not be turned off without unplugging it 8) Dead bolt does not lock (privacy and security hazard) 9) The wireless keypad on the outside of the door had been removed and was not secured to the door properly. It looks like someone could have “hot wired” it from the outside and gain access. I have a picture of it. 10) Door jam is broken (looks like the door had been kicked open at one time. I have a picture of it 11) Cockaroaches were discovered while packing up to leave. I killed one and took a picture.

I had a very pleasant 7 days at the motel.

Quiet

A nice motel to stay at for husker games or before camping.