The Arcadian powered by Sonder

Did not like the fact that our room faced the internal lobby/ breakfast area

The “continental breakfast” was bread. I was charged $134.04 to have bread for breakfast. The staff gave us a number to call should we need anything for our room, but every time we called, it rang and rang or it went to voicemail. As soon as we checked in to our room, no toilet paper to be found. So, naturally, we called the front desk as they advised to do should we need anything. Did anyone answer? Not once. I would not recommend this place, and be prepared for that little hidden charge you’ll get after you check it out! $134 for BREAD and a gym. Wow. OH and when I called to speak to someone about the charge, the front desk stated “oh once you check out you would’ve seen that charge right in front of your face.” I KID YOU NOT those words came out of the front desk’s mouth.

Hotel has a nice spread for breakfast, parking is a little confusing and on the way out was challenging to pay. Staff was extremely friendly and helpful

Hotel itself was nice. Area around wasn’t great

Difficult/weird not well lit parking with a super creepy alleyway to go down. No bar or convenience store as depicted on website. Incredibly noisy room - little lighting, no windows, no closet, huge gross stain on the carpet. Lackluster “free” breakfast at best. A surprise $167 charge on check in - $100 security deposit which hopefully gets returned upon checkout, $67 “convenience/facilitiy” fee. The only staff that speak to you is the front desk, everyone else is creepily silent. Needless to stay, first and last time staying here.

Comfortable stay. Great price.

Tive uma estadia decepcionante. O apartamento que reservei dizia ter uma pequena cozinha de apoio, o que não se mostrou verdade. O carpete estava imundo. O chão do banheiro grudento. Não havia roupa de cama para o sofá cama e tivemos que pedir mais de 2 vezes na recepção para entregarem. O café da manhã se dizia continental, mas se quer haviam ovos - boa variedade de pães, mas só isso.

This was an extremely unpleasant experience . I booked and paid the room in September 2024 for my son’s graduation from Law School on 05/02/25. On 04/30/25 I received an email from Sonder that I had to finish some details in Registration, when I contacted them via text (the phone provided left me 20 min hanging ), I was informed via text (provided by Sonder) that my reservation was cancelled on March 15th because Sonder does not work with the Hotel any more. I never received an email notifying me . Then I was told that I would receive a refund . Then I was texted that it was done in March 15, I can’t find it. I finally booked a room in another hotel. The day of my trip I received an email from the hotel stating that my room was ready for my arrival. Unbelievable. Extremely disorganized , not connection, terrible way to make business , not transparent at all. I don’t know where the problem was , but certainly I felt scammed. I will never ever use this hotel or Sonder in the future. I keep the texts with the communications , just in case .

Very well located, building need to look better, bathroom and breakfast area. The rest of the experience, very good.

The front desk at check-in and during the stay was unorganized; check-out was fine. It has been 3 weeks since my stay and I am just now being charged the convenience fee although the bill at check-out was zero. When I called to inquire about the charge, I was told the "hotel is going through a transition and it is chaotic right now with everyone trying to figure things out." Disappointing.

Love the Arcadian. Great location.

We booked this to attend a game a Fenway park. Great affordable food options all within walking distance of the hotel. Green line literally picks you up across the street and it’s 4 stops to Fenway(2.40$) The Front desk staff was super nice, Ron was clean, bed was comfy. Will definitely stay here next time we come up for a game.

Hotel well situated in Brookline . Train station next to the hotel. Ideal to visit Boston away from central crowd.

It was a convenient location. Our room’s bathroom was so tiny, you had to step over the toilet to get into the shower. That’s crazy. If I stay there again, I’m requesting an ADA compliant bathroom.

This was an amazing hotel and loved the closeness to the city. Staff were so kind and they went above and beyond! The lobby area is so hip and fancy! I loved staying there so much and my kids loved the comfortable beds and shower. The view from the window was so fun especially for kids to see trains!

Good

We felt it was safe, fancy easy walking to shops and restaurants

It was a very clean hospital. Bed was comfortable. Great staff.

静か

My overall stay was pleasant, however, I would have appreciated it if I was not woken out of my sleep at 8AM to be reminded about the 11AM checkout by the cleaning staff. A reminder note or email would have sufficed. Nonetheless, it was a seamless experience at The Arcadian. Thank you for your service!