TownePlace Suites by Marriott Cincinnati Mason

All good

The room was nice but there was no dish shop to wash dishes… we never did get hot water in the shower.

Great place

Booked a Sunday check in by mistake instead of Saturday. Called the hotel and booking site both directly within 5 minutes and was told from both parties that I was out of luck. I will never stay here or use hotels.com again and will continue to encourage others to do the same.

Everything was great! We loved how clean and how big the room was. Only negative was the women working the breakfast. She was yelling in a very mean way at kids working the waffle maker, rather than helping them.

When I first arrived I was impressed with the initial room assigned, however I asked for a bigger room because that’s what I reserved and I was traveling with my mother and baby. When they switched us to a bigger room I quickly noticed an unpleasant smell and a filthy pull out that my mother was supposed to sleep on. When I shared this with the front desk, the associate asked if I was willing to put a sheet on a soiled pull out and have my mom sleep on it. After going back and forth with this man, I finally was placed in another room that was bigger and accommodated my family. I have to say I am disappointed since we plan on visiting this area often. Needless to say they will not be getting my money again especially after one of the front staff told our friends we were traveling with that we were difficult. Asking for a clean room for 3 nights especially when traveling with a baby is not being difficult!

I appreciated the quietness around and within the property despite it's full occupancy. Additionally, front desk staff were inviting and engaging with guests.

In house bar was closed for our stay, asked for extra towels and did not receive any, no bath rug 2nd night.

It was an ok overnight stay, nothing special. Front desk staff refused to give receipt because we booked through Expedia. Told us if we would have booked through Marriott we would’ve gotten a better deal, points, and a receipt.

Would definitely stay again

Booked on hotels.com, hotel double charged me, said we couldn’t check in until our credit card was run for the full cost of the room. Showed our receipt that we paid. Still charged us. It was a snow storm and our kids needed to sleep so we were stuck. Then front desk couldn’t help us in the morning and said we were recommended to sign up to be Bonvoy members and avoid hotels.com.

It was fine. On December 31st there was only one lady for a very busy breakfast lounge. too hard for her. She was great, please let her know I appreciate her effort. But she needed help

Clean and the staff was so polite and helpful

DO NOT book through Expedia and give them your card at check-in. You’ll get double-charged for the room. I left my number and email address when we checked out, but never got a call back. Had to call the hotel 4 times and never received a call back so called corporate to file a complaint. Still haven’t received a refund for the duplicate charge. We’ll never stay here again.

The hotel overall was nice and clean. Unfortunately there was a knocking noise all during the day and night that we did not feel was other guest related due to the hours of consistency. Next time we will definitely ask for top floor and at end of hallway to try to eliminate all possible noises.

Very nice open room staff very welcoming

Food crumbs on the desk, chairs at the desk, floor in kichen area, and around the desk

Very convient location off I-71

Really nice and comfortable!

Good