Unscripted Durham

Expected more for what we paid. They had an overpriced breakfast.

Will not be returning

The receptionist was awesome, friendly and helpful. The website said the pool wasn’t open yet which was untrue for guests staying there, it was closed for visitors until a later date. VIP included breakfast which was very limited but coffee plentiful, and the host for breakfast was delightful. They stored my luggage for a few hours, it felt safe and the receptionist was very helpful and accommodating!

Well first room I was given was not clean so I was placed in another room. I was satisfied with that and the staff was apologetic and accommodating. Thank you for trying to redeem yourself. I appreciate that.

Very friendly staff and very convenient to DPAC. Will definitely stay again!

The Friday and Saturday service desk reps were great. However, the room air conditioner and room telephone didn't work despite the maintenance person's attempt to fix them, TV apps like Netflix didn't work because the internet service was poor, so I had to walk down to the front desk, and there was no soap in the shower dispenser. Plus, I tried to use a food voucher on Saturday at 9:30 am, but they ran out of the sandwiches I wanted and didn't offer a reasonable substitute or compensation.

Unscripted is centrally located in downtown Durham - a big plus if you're in the mood to walk the city. We enjoyed our stay but do not expect a very updated hotel with modern amenities. The real letdowns that will likely make this our first and last stay was the surprise $15.00 per day 'Destination Fee' (which was not mentioned or made clear on Hotels.com), and no clear mention of breakfast availability for us. But hey, at least the $25.00 per day parking fee is mentioned up front. Luckily, many restaurants are within walking distance, and we enjoyed some really good food & beverages.

We visited your hotel in January and had a very positive stay. So positive that we invited our friends to join us for this most recent stay. We waited in line quite a while to check in. Once checked in the Receptionist had very little knowledge of charges he was applying and seemed very confused. We checked in ok. Our friends were told, with a confirmed room, that there was no room for them and the hotel had upgraded them but they would have to pay for the upgrade. When our friends said that did not make sense, they were then told that there was no room for them! We had 5:00pm dinner reservations, prior to a play, and, because of this, we missed our dinner reservation as the Receptionist could not seem to figure out what to do for them and said that all management was in a meeting. Our friends ended up changing for the evening in the lobby restroom. FINALLY at 5:30pm we pressured the Receptionist to get someone in management, which finally happened. They did give our friends a room and we were on our way. This was very embarrassing for us as we had spoken so highly of your hotel and felt that the attention by the Receptionist, and management, was poor. This left a very bad impression on all of us. Our friends, staying at the same hotel, same dates, are Kathy Mulrenan. I feel that we both deserve some sort of compensation for this debacle in the form of a compensated room or reimbursement for our stay last night.

Modest property, very polite but inefficient and confused staff.

I really like the pool in the view in this hotel is very convenient if you wanna walk around the city.

This is a neat hotel. The rooftop dining was really cool as they had igloos and yummy winter drink options. It's in the heart of downtown and walkable to all the things. Staff were very friendly and accommodating. There was some crazy loud drag racing out front at 2am, but otherwise, a nice stay. Worth $500 for one night? No.

No me gustó porque cobran parqueo y aparte las empleadas son muy simples amargadas no había ni jabón en mi habitación tardé una hora para que me entregaran la habitación porque no estaba limpia

This hotel is in a great location. Lots of good restaurants, the convention center, Carolina Theater and Durham Bulls are just a few blocks away. The room was clean and comfortable. However, late night a couple tried to get into our room and kept trying over the course of several minutes and my husband yelling that we were in the room and they had the wrong room. In the morning, a staff member snaked a cable under our door to unlatch it while we were getting dressed. We told the front desk about both of these incidents but got a very mild response. When I received the bill, it was for a different room number than the one we were given keys to. Nice hotel and location- management could improve.

There is nothing to like about the property. It is basically three floors of rooms along three floors of a parking garage. The only bar or food service is outside. Very hard to believe Hyatt has its name on it. It was central Durham, thus a good location to get around to DPac, Campus, etc. But rooms were small service was zero. Asked for soap for the shower. Never got it. Asked for a hard copy reciept. Wouldn't print one. YUCK

Zaire(front desk) and Will(bartender) gave superior customer service. From check-in to checkout we felt extremely cared for particularly by these two employees.

The hotel did not offer anything and is empty. Also there is no bar or restaurant or breakfast as described. None of the promised amenities are opened.

Its A Vibe!

When we arrived at 4, check-in time, the lobby was full of families waiting for their rooms. There was nobody at checkin and we had to wait ten minutes to even hear our room (and clearly very many rooms) were not ready. They said it would be 20 min. We gave our number and went to have a coffee, but after an hour and fifteen they had not called (as they said they would when our room was ready), so we went back. The checking guy is again not there. We wait for 10 min. He finally shows up and he still has a long list of names and phone numbers of people who need rooms. He had a room for us—though he hadn’t called us. I guess he was just giving them to people who showed up rather than following his list. Completely ridiculous. Thus got a hotel charging $660 or something for two nights. Completely pathetic. And no housekeeping—though we hadn’t said we didn’t want it.

The manager is fantastic and did his very best to be a great host, given some staff shortages he was facing. We will go again and look forward to it

Great, clean place. Stayed three night and didn't receive room cleaning, which was a little strange. Had to ask twice for someone to come unclog the toilet, but other than those two issues, it was a great stay.