Room very clean . Staff all very pleasant. Only downside no hot water and no cooked breakfast avaiable.

I stayed in room 403 and there was a few issues no hot water, the sink tap stopped working at all, the floor is very creaky which makes moving around the room really loud for people around and below. I was moved to room 212 when I mentioned it to the lady at the service desk. New room was better. The staff i came in contact with were all very helpful.

check in was delayed even though i provided the information requested. shower was cold window was knocking all night check out was delayed whilst waiting for invoice for parking. unable to provide a paper copy of invoice for room won’t be returning

Staff polite and friendly Room gorgeous However the breakfast was not worth the money

Staff friendly, clean room. Extremely comfy beds and pillows. Lovely breakfast. Ease of parking. Position of hotel is perfect for town centre and new theatre.

Nice location

Breakfast except fried eggs overdone, coffee could be improved, room clean, staff very friendly

Yes

Absolutely beautiful hotel, gorgeous room, amazing service and for an absolute bargain. Honestly the best hotel room I’ve stayed in!

Worst night sleep ever

Excellent staff and great location

The Leonardo Cardiff is a really good hotel. Our room was clean and had everything we needed. The bed was very comfy as was 3 out of the 4 pillows. I loved that there was handwash in the bathroom (which a lot of hotels dont do!) Only 1 side of the bed had a plug socket which was a shame. Breakfast was good with a great variety though the scrambled egg was watery. They made me veggie sausages which was brilliant. The staff were very helpful, polite and couldnt do enough for you. Great location too as its central and you can easily walk to all the attractions and the Christmas market. We didnt get a good night sleep on our second night as the room next door got in about 2am then preceeded to argue very loudly for over an hour! Not the hotels fault, at all. Its just a shame these guests were so selfish! If you are going at Christmas don't go to Bute Park Christmas Lights Walk. Absolutely rubbish and very expensive! Thoroughly recommend this hotel.

Room was clean and spacious, bed was comfy. Breakfast was plentiful but could have been better quality.

Room was not cleaned after my first night stay

I'd checked in online, but seemed to take an age to find my reservation when I arrived and was in a rush to get to my room, change and go out for a meeting. The room was clean but very dated. Felt like a travelodge. Heating system ineffective. the room and the public areas felt like they were last refurbished in 1982. Staff far from falling over themselves to assist you. Bar overpriced and declined to take cash.

The receptionist was so lovely and helpful! Parking on site was really good. Bar staff hilarious!! My only moan would be that we had a room at the front which meant the noise from clubs and people walking past was incredibly loud. It went on until 5am, we purchased some ear plugs which meant the 2nd night was much better. This definitely wouldn’t stop us coming back, which we hope to do very soon.

Room was great 😃, staff were friendly and helpful. Thank you for making my first solo night comfortable.

The staff, especially Marina on reception, were very friendly and helpful. Despite it being Xmas party season the room was quiet and very comfortable. Breakfast choice and food very good for a hitel of this type. There is limited parking which is the only slight negative. Overall very good and value for money, we would definitely stah there again.

Clean hotel, Juni

Great hotel, great location and very comfortable and quiet.