Khách sạn hơi cũ và có vẻ ít được bảo trì, đồ đạc khá cũ, thảm sờn rách, nhưng nhân viên thì rất thân thiện và hỗ trợ, đồ ăn sáng khá phong phú.

バスタブのある部屋だったのでよかったです。

Een zeer fijn hotel met erg vriendelijk personeel. Mooie kamer met eigen bed en ruimte voor ons kind.

Check-in was seamless and quick. The bar service was really friendly and efficient. Menu was very health-conscious in mind. Location is excellent, very close to the main square and tourist hot spots and easy to connect to public transit to the train station. Very good value for the buck.

Great staff, clean rooms, great parking and breakfast area

The staff go out of their way to make you feel comfortable and your experience pleasant. They genuinely care about their guests: professional, friendly, courteous.

Our suite was large with a beautiful view. The staff did their best to accommodate and make our stay comfortable. The hotel location is great: close to everything but away from the crowds. The breakfast is good: fresh and lots of variety.

Excellent hotel in the hart of Zagreb!

Séjour en famille de deux nuits. Service nonchalant. Le personnel à l'accueil ne donne aucunes indications ou informations sur les prestations de l'hôtel (accès piscine, horaires petit déjeuner...). C'est le gros point négatif pour cet hôtel cinq étoiles. Dommage qu'il n'y ait que deux peignoirs dans la chambre alors que notre réservation indiquait bien trois personnes. Toutefois la chambre était propre et très belle. C'est un bel hôtel.

Perfect stay at balkans HVALA

Buena habitación, servicio excelente

This is not a 5 star property not even close Very disappoint that Westin would put their name on the property I feel like is should get my money back Loud and terrible air conditioner in the room very dated building in need of renovations A gym that is leased out to other members - you cannot get to the pool unless you go through the gym The staff at breakfast need better training and be more attentive to customers Coffee was always cold

Very nice,clean hotel.Close to city centre.Excellent reception staff! Breakfast is excellent and with domestic product!Will come again.

Many things were noted to be worn out and visible damages….old rooms, equipment. Swiming pool in my opinion contain far to much chlorine…

Room was clean and tidy. Flooring is due for an update. Beds were super comfortable and location was very central.

Expensive breakfast for what was offered.

The hotel is centrally located. The staff is friendly.

Very accessible in transport. The thing I don’t like is that, I need to ask what can they offer us. Example, how many free water per day? why the the bathrobe is only one? We are two guest. But overall it’s all good.

If this is 4 star hotel how come i have to ask another bath robe when i booked 2 person.

Habitación correcta. Cama muy cómoda. Desayuno amplio