Great place everything from breakfast to clean rooms

When we checked in the room we were assigned to smelled of pot, not wanting to be accused of this, we were able to change rooms, the room was ok, but the shampoo and soap we "used" not brand new, kind of gross! We had wanted to use the pool but it looked filthy. The hotel I believe is under renovation, which it definitely needs, it wasn't horrible overall but it wasn't the best.

Staff

Unsafe

Check in lady had a cough and could not or did not know how to cover her mouth. The ceilings in the hallways were molded and falling down. When we went to the continental breakfast you had to have a voucher and they did not allow you to go in and eat and take your coffee with you, I think that’s a little over the top being it was not a grand breakfast that you would need a voucher for! The outside was dirty and they had carpet and junk laying all over! Was not happy!

This was the worst experience I have ever had at a hotel. The room was dirty the carpet looked like it had been there for 30 years, it was not vacuumed and had little pieces of stuff (including cigarette ashes all over. The comforter and the sheets had brown stains on them and the comforter had a burn spot. Not only that but my husband went down to eat the breakfast the first morning we were there and he watched tv as he ate. The breakfast was horrible. He took one bite of the eggs sausage and potatoes and then threw them away. The next morning he went down to try and eat again and the general manager came up to him and you need to leave. Yesterday you sat here for an hour and ate, you can not stay down here and eat for an hour, you get 20 minutes to eat and leave. My husband said I was down here so long because it was a nice morning I was watching tv while I ate my breakfast. They got into it and the manager told him that the cops would be there at 11 am on our checkout day. I could not believe he was so angry and put a time limit on eating your breakfast. This was the worst time yet

That place should be shut down. There are rooms that have no doors, there are rooms that have cracked windows, bathtubs with broken knobs and cold water and the just goes on. Never again. This hotel used to be a great place to stay. I was worried about my safety as well.

C

The property is very run down, old and out dated. The bathroom smelled like pee, the tub didn’t drain and was stained, shower curtain dirty. A/C was very loud, hall ways smelled like weed and the bathroom light turned on and off all night. It looks like the property is under construction but the inside and outside is gross. Would not stay there again and very over priced.

The building is under construction, Pool and hot tub are closed. The roof leaks, including in our room. Buckets in the hallways. The front desk staff originally told us she didn’t have our reservation, we had to come back and show our reservation. Our view from the hotel room looked like a war zone. Staff are not in uniform.

Good

Doesn’t look like the pictures at all , only 1 elevator . Rooms are scary looking with nasty carpet , bathrooms are small and old . Rust all over the shower head . The pool area was even scarier . The bottom of the pool didn’t look like it had been cleaned properly in 5+ years . Never again .

We checked in, front desk area clean, up to date unlike the rest of the hotel Very poor condition, we decided to stay figured just one night We went to the pool came back and there was a snail on one of the pillows Went to front desk showed them snail asked for refund got the run around

The staff was friendly. Our whole hallway smelled like pot. The room had marks on the bedding, in the shower there was hair in the corner of the shower, rust marks everywhere in the bathroom, the blind was all stained. The hallways were dark, tv had very poor quality picture. Very uneasy feeling. The pictures when you book look amazing but they are very deceiving.

I stay here often, but the main reason is for the access and the price it’s a work in progress. It’s a huge hotel much bigger than the area at the Giants so I can only imagine a huge fixed cost associated. They are restoring the building. It was in pretty rough condition but they’re doing a good job. It just takes a long time For the meantime there’s no direct number to reach the front desk so I have to give service a downgrade the people are very nice when you get a hold of them and accommodating, but you have to track them down like I said forget about reaching on my phone. The design and the upkeep of the hotel are right out of 1979 kind of dark and dingy, but not unacceptable in terms of the cost . The room themselves have been updated nicely, except for the bathroom. They need work, especially the tub in the shower, plumbing.

Property is right across the road from Horrocks and there’s plenty of dining and shopping areas nearby. Our first tome staying here and while we probably wouldn’t stay again it wasn’t too disappointing, just not what we normally stay at. The room as clean but it’s dated and the hallways need some attention and there was an unusual smell in the hallway. The hot tub was in repair and while there was a pool it looked like it was closed off too as there wasn’t a single person in it.

Thanks

Clean room out dated exterior. Lots ow work being performed

Lots of restaurants and shopping near by. Hotel was decent. rooms were fine. Towels were nice. Could have asked for more bedding.

It’s literally a construction site. Didn’t always have electricity. Loud construction noises at all times. Big construction vehicles and dumpsters everywhere. It looks like it will be nice in the future, right now it’s barely liveable