Windows were sealed shut. Room was hot with no ventilation. Bed linen was stained. 2x plug outlets didn't work. Shower seal broken so leaked onto the floor. Left before I went to bed as couldn't stand the heat in the room.

Entering the property you have high hopes, reception is lovely as is the staircase. rooms are not as in the photos. stain on ceiling. looked out onto a very grotty back building. It is a reasonable hotel for workers/business men but would not recommend for a couples weekend break

Close to city centre river and park.

We have stayed here a few times before, so not the first visit. Prior to attended i called 8 times on the day before and day of travel and never had reception answer a call as i had a question to ask, some calls were well over 15 minutes . On getting in our room there is a QR code to add contact for sending SMS messages to reception as we wanted a fan but we also were running tight on time and had a table at a restaurant booked else where i thought when i got back the request would have been dealt with. On arriving back around 10:30 pm to our room we saw no fan so we had to go back down stairs to obtain one, not ideal. Then noticed no sockets at the bedside tables to had to go down again and request an extension lead. ON our second night at 9.30 the bar in the hotel was all locked up so could not get a drink.

This is a lovely looking hotel in need a major refurbishment. It’s clean but tired. It is however in an excellent location

The room was very tired, and also needed a good dusting

Air conditioning, toilet and sink had some sort of maintenance issue. However, the front desk clerk moved us to another room where things were much better.

Ok

The room needed a bit of TLC the socket in the wall was loose as so was the back of the door handle. The bathroom needs re grouting and reselling as there was parts missing or stained. The bed was comfortable but was woken up at 6am due to the pigeons on the roof.

The room was extremely shabby e.g. threadbare carpet, light bulbs not working.

Excellent location, right on the main shopping road, near to most of the City attractions. 15 ish minute walk to the racecourse. Grand entrance and reception. Room was a little tired, but it was clean and suited me for one night. Excellent breakfast.

Located convenientlly for Chester city centre, close to the Eastgate wall. Not too far from either the railway station or bus terminal if travelling by public transport. Stayed over bank holiday weekend for a wedding at the Town Hall with the reception away from the city. If have large or heavy luggage, there are some steps into the hotel. I offered to assist one guest who was leaving whilst I was waiting to check in. Property could do with some care & attention with flacking paint. The shelf above the room toilet had marks/peeled paint. Didn’t look like the room windows had been cleaned for a while, & anyway are closed shut. Did not use the catering facilities.

Check in was good And quick. Room was ok but could do with a good clean

Lovely hotel. I always stay there when I visit Chester.

The bedroom was clean but could not see outside as the window as it had frosted class. Bedroom was cold.

Lovely hotel in the centre of chester, cooked breakfast was good and rooms were spotless

A nice long wknd break in Chester. Staff were friendly. Loved the water dispenser in corridor. Hotel’s location was perfect. The rooms are a nice size with a large bed. Felt comfortable during our stay. Occasional noise from other guests returning to their rooms in early hours of morning; but that happens. Seal on the shower door had come away and so water poured onto bathroom floor during shower & the shower controller was coming away from the wall, which lent to the feeling the rooms were a little tired in places. This didn’t impact our stay and would happily book again.

A very nice room which could probably do with an update. Very comfortable bed. Quite noisy in the evenings with comings and goings from the pub next door, but not too bad. Staff were very pleasant and helpful.

Last minute trip so I can't complain about the price however, this is a very below average hotel. Needs some good TLC. Bathroom was usable but very run down and unserviced. Room was very hot overnight with windows that open around 20cm (however fans provided but no plugs next to the bed). We had dead wildlife hanging on the bird net outside our window on the 2nd floor. Overall it was a bed for the night but we won't be returning here anytime soon. Avoid for the time being and spring for The Grosvenor.

Central location, perfect for a visiting the City to see at show at the Storyhouse.