Our room was ready early Lovely clean and spacious room Staff were friendly and helpful Breakfast was good but no fruit Very central location Would recommend to others and would return when visiting Chester again

Room was lovely and clean and very spacious! Good facilities and very good location for our dinner reservations. Polite staff on reception and lovely reception area. Only giving 4 stars because of the noise as we were on the Main Street, lots of noise throughout the night, but I know that’s beyond the hotels problem.

The room was clean,Staff were great we had a great stay, we will be going back soon thanks.

ok not bad service they need stair lift they cant have one its listed building

The Room was spotless and the staff were all absolutely wonderful to deal with. My main issue was that outside my window had pigeons cooing all night and I unfortunately am a very light sleeper. Other wise great stay and I am happy to stay again but in a different part of the hotel.

The reception staff were not overly helpful. Seemed a bit of a bother to check us in. I had to ask where the lift and breakfast would be . Room and breakfast good .

The hotel location was fabulous however we faced disappointment with certain aspects of the stay: - the hotel bed had two hairs in the sheets / pillows on arrival which is quite disgusting - there were no towels in the room so we had to get some from the maid before showering causing an inconvenience - the room was incredibly hot and when we tried to use the air conditioning unit there was no remote in the room to actually turn it on so we had restless sleep every night I’d expect these issues not to arise considering the price paid for the 2 night stay. What can hotels.com do to compensate this?

Room was a bit tired. The shower was hanging off the wall & the towel radiator was disconnected so didn't work. Otherwise good nights stay.

Staff courteous and very friendly. Location excellent. Hotel needs refurbishing, toilet difficult to flush properly, stains on seat upholstery, stained paintwork on wood doors and skirting boards. Did not meet my expectations so it is unlikely that I would stay there again.

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The room was very comfortable and beautiful. The staff were very friendly and helped me when I forgot my items back in the room when I had already checked out.

Very dated room in need of a refurb & a proper clean Bed clean & comfortable but windows, frames & skirting boards very dirty The room we had was also extremely noisy, you could here everything outside

We have been staying at this hotel on and off for over 10 years .we can see a massive deterioration. For example. No dressing gown.no slippers ..we always had them ...bathrooms : probably need upgrade. Due to windows age ..i can see reason for the windows being bolted shut but there isnt any air in the room . Staff are very friendly. Breakfast...all fried ... variety not as it was .very poor We will probably book another hotel next year.

Staff were nice, very helpful.

Had better stays, although pleased I had the option to upgrade to a suite. However, hotel looked very tired, old fashioned, no air con unit in suite.

Everything was good

clean rooms needs updating

Clean room, lovely staff

Beautiful hotel...lovely cosy room

Rooms good price. Great location. Poor breakfast