Xếp hạng và đánh giá tổng thể Best Western Plus Provo University Inn

All great

This hotel is a convenient location and seems in decent condition and cleanliness. Parking was super crowded. My tub faucet had a vigorous constant leak and faulty tub/shower diverter. It was addressed for the night then once I used the shower again, (half pressure because of diverter) the leak came back. The shower water was warm, but not a drop of hot water to be found. Front desk stated I simply had to "let it run a long time to warm up". Not true. It never got warmer than just warm enough to shower. Pool and hot tub area were all right. I do believe they will address most problems kindly and efficiently, but they seemed to know and accept they did not really have hot water.

Only issue was that the lever on the tub spout did not work so I couldn't take a shower. The man at the desk when we checked in was super sweet!

Jessy at the front desk was very helpful! Even with the inside pool, there was no chlorine smell! Large rooms, comfortable bed, great breakfast! Close to BYU which is where we were visiting!

The elevators need to be repaired badly when the one that was operational comes to a stop on the 4th floor it was bouncing and making all kinds of noise, the other one was out of operation

Nice hotel and breakfast was good

Always my favorite place to stay in provo

Pleasant stay without hassels

Jessy was awesome. There was an issue that he went out of his way to resolve and was so nice about it.

Great stay and price was reasonable

Loved the soundproofing. The ice machine was close to our room and making a lot of noise. We thought it might keep us awake. However, once our door closed we heard nothing

The clerk at check in was very nice. The room was not super clean. I had planned on using the desk to get some work done, but the desk chair was stained and looked dirty. I did not want to sit in it.

This place is super nice! Very clean and comfortable beds. The staff were all very kind and helpful. Highly recommend staying here over other hotels around the area: it’s worth every penny.

Very family oriented hotel. Super nice front desk. Clean and gave me a free upgrade

Nice place. I had surgery. We stayed 2 nights. Was a nice pleasant room to spend time recovering. Thank you

We had a great stay. My only complaint is that the bathroom light went out and although the gentlemen at the front desk came to the room to try to replace the light bulb, it wasn't the correct one. It was more inconvenient than anything. We will definitely be back when we're in that area..

Very nice place

Everything was absolutely perfect! I ended up having to stay 2 extra nights and the staff were all so nice and accommodating. I will definitely be staying here again the next time I’m in Provo!

Everything was good except I stayed 3 nights and not once was the room cleaned or made up. There were only 4 tissues left in the box when we got there so it needed replaced.

The front desk welcome and service was absolutely fantastic! The young man went out of his way to welcome us and check that everything was perfect. He obviously loved his job and will be very successful in the hospitality business if he decides to make that his career.