Hotel is good but something happened to me make the feeling horrible. When parked the car at front door to unload the luggage, the shuttle stopped behind my car very close, almost hit my son who is looking at me find luggage. The restaurant has mandatory 18% tip and they didn’t tell you when you checkout, just let you tip more

Scenery, Beds, Internet Access

Great fun watching the planes fly in and out in the lake!

Unfortunately, this hotel didn’t meet expectations. The property feels outdated, and there’s no central air—just window units that struggle to cool the room, even when left on constantly. Noise was another issue. The planes land throughout the night. If you're a light sleeper, this could definitely be disruptive. The beds were also not very comfortable, which made restful sleep hard to come by. The housekeeping was inconsistent at best. During my stay, I had a personal item of value go missing from the room. When I brought it to management’s attention, they offered no real acknowledgment or resolution. There was no follow-up, no compensation, and no accountability, which was deeply frustrating. The surrounding neighborhood also felt a bit unsafe, especially in the evenings. And the added “resort fee” felt unnecessary—there were no standout amenities or services to justify it. Overall, I left disappointed and wouldn’t return. The lack of comfort, poor service, and unresolved issue with my missing item made it a stay I can’t recommend.

The property is beautiful and on the lake where you can watch all the float planes land and takeoff! Unfortunately, the rooms are very worn and the carpet should have been replaced a long time ago. The staff is very very friendly! But unfortunately, they do not have enough help to do their job and the paying customers are the real losers. We had the McKinley suite, and we open the curtains to a dumpster 5 feet from our window with pallets and all kinds of material around. it was the worst part of our vacation, unfortunately.

Beautiful, clean, updated hotel with restaurant and bar with delicious food and right on lake hood, nice view from the restaurant patio of Float planes landing and taking off. Shuttle to downtown or airport.

Float planes outside!

The restaurant and bar are decent with cool views of sea planes landing and taking off. Rooms very dated with poor HVAC system

I didn't like the fact that no one informed me at the front desk when checking in that there was a resort fee per day. We paid an additional $300+ at check out. Also the rooms could of been cleaner and the outside where the doors to the parking lot were very dirty.

They charge an incredibly high room rate then tack on fees access, check in early fees. This is gouging at its height. The hall was a mess in process of painting etc,

Limited parking for larger vehicles and no designated parking for RVs

Loved this place!

The photos of this hotel are misleading. It is beaten up and run down. The views are not of the lake but of the parking lot. The carpets are filthy and stained. My room smelled musty and damp and was dark. Everything is chipped and worn. Bathroom tub gross. It made me sad to be there. They charge a "resort fee" even though there are zero resort amenities.

Great views

I have stayed here a few times. Nothing changes. Same issues. For the price a night they want you would think at least there would be water un the water filter machine in the gym and the TV work. It needs an overall update. Great location but oh so dated!

Always the best

Nice clean hotel, close to the airport

shabby and run down

Great location, great restaurant/bar.

Very nice place to start our vacation. 3 nights was perfect. Restaurant pretty good but woefully short on gluten free options. Had salad one night and nachos the other.