I checked in , gave my tag number, card etc and when I got ready to check out they couldn’t find my name, although I had a key. They weren’t able to check me out bc the system showed I never checked in and now I’m charged 167.00 two times directly from the hotel although I booked through hotels.com. In addition to all of this, there was a toothbrush left in the room from the prior people who stayed, a stain on the bed and trash in the trash can