El cuarto 138 está muy malo. Oscuro y el aire acondicionado no funciona bien, hace un ruido terrible.

I’m extremely disappointed with this hotel and genuinely do not understand how it qualifies as a 5-star property. In my opinion, it is closer to a 3-star hotel. The service throughout my stay was consistently poor. Staff responsiveness and overall guest experience were far below expectations for a hotel in this category and price range. The rooms feel outdated and in need of renovation, and the bathroom was surprisingly small and inconvenient for a supposed luxury property. The biggest issue was housekeeping, which was among the worst I have experienced. Dirty towels were left on the floor and not removed, trash was not picked up, and the room floor was never cleaned. One evening I had to go to reception myself to request towels and carry them back because none had been replaced. Another night I had to request toiletries because they were not restocked. I also requested chamomile tea after speaking with reception earlier in the day. After calling again and waiting about 30 minutes, I found the receptionist outside smoking while I was still waiting. These experiences reflected a lack of attention to detail and service standards expected from a 5-star hotel. I booked expecting a luxury experience, but unfortunately this hotel did not deliver. I would not stay here again and would not recommend it to anyone looking for true luxury accommodations.

Giriş saatinden sonra odamız verildi..

Fantastisk buffé och trevlig personal.

Hotel très bien placé de surcroît

Esuipe tres arrangeante, l hotel est joliment restauré et surtout très bien placé pour visiter Rome à pied. Ohducdesully

Location, location, location. This hotel is situated in the heart of the shopping district and close walks to many historic attractions. The hotel itself is beautiful. A nice place to stay.

The hotel was so beautiful. The staff very helpful and accommodating. The room was very roomy and comfortable with a couch to relax on. I definitely want to come back.

The hotel is absolutely stunning especially if you want to experience true Italian architecture. It’s in the most central location. Staff was superb, rooms were clean and breakfast was exceptional. I give this place an A++ rating.

3 nuits passées au Plaza. Un accueil sympathique. Un très bon petit déjeuner, un décor intérieur splendide, une terrasse à entretenir, mais une très belle vue sur Rome… De très beaux et bons souvenirs de la Dolce Vita !

The location and surrounding area was perfect. Allowed us to easily have multiple options for dinner and see surrounding sites. The hotel rooms were large and spacious.

I had an absolutely delightful stay here. I was in the loft terrace room and originally planned on staying a week but the view, the cosiness and the incredible atmosphere and helpful staff made me rebook for a week longer! The location is ideal, within walking distances to everything youd ever need. The room is incredibly cosy and the staff were always helpful and happy to help in any way they could. I would absolutely recommend this hotel and will be coming back as soon as possible. Cant recommend it highly enough!!

She is a tired old girl. Plumbing was old, had to call the technician for the toilet twice a day. Turndown service first night only. Pretty bar room, but hard to get service. Totally not worth what we paid. There are many luxurious hotels in rome… this is not one.

Good location, kind of old rooms, stuff is not the most kind,..

bra

the hotel is beautiful and keeps their history instead of looking like modern hotels and why i liked grand hotel . i stayed here back in 2003 and it was a great stay but the staff were nice but did not go out of their way to help . now , the staff has really stepped up . took care of our every need . 1 of our jackets fell into a puddle and was soaked . they dried it and had it to us before we needed it to go to dinner . amazing service . cant wait to stay here again

Great facility with beautiful decor and spacious room, bar, dining room and lounge areas. Bed was a little soft for my liking, but otherwise clean. Great location!

Personel iyi ancak otelin tadilat ihtiyacı var

Had a great stay. I stayed at this hotel 7 years ago and had a good experience once again. The property and its history itself is wonderful. The service was very kind and helpful everyday. Furnitures in the lobby was outdated, and the room felt kind of outdated aswell with some sloppy fixes in the bathroom. But had an overall good stay. Good value for the money imo.

Excelente ubicación; staff amable y habitaciones amplias.