The carpet in the hallway stunk furnitures in the room was out dated and the paint are chipping away from the furnitures, the bathroom is a whole different level of horrible. Just couldn’t stay there I had to check back out the same day and went to the Quartz which was a way better hotel for the same price.

Clean room staff’s always great great location for restaurants. Very nice place to stay in Tijuana.

A safe and upscale lovely property in Gastro area

Close to many restaurants and bars.

Horrible experience First out room WiFi was not working The toilet did not flush inside our room. All night the toilet made noise. The humidity in side the room is horrible I’m surprised theirs no mold. The staff did nothing to fix it or accommodate us. As a family of four we had the worst experience.

Solo el agua fría , no había caliente

Hotel muy ameno y comodo

Love this place

We visit Lucerna constantly over the summer to enjoy the pool and their amazing brunch. The rooms are so spacious and comfortable. Staff is simply fantastic, my room attendant Claudia is always so pleasant and helpful. The staff at front desk and bartenders give great service. The hotel is always clean and smells wonderful. I always have a relaxing stay! I never want to leave. I highly recommend Lucerna for a nice getaway!

The service at Hotel Lucerna was excellent, and everyone was incredibly nice and helpful. Unfortunately, our first room, 528, smelled strongly of sewer and ammonia. We were exhausted when we arrived, so we waited until the next day to ask to move. The staff immediately accommodated us and moved us near the pool, which we really appreciated. The second room was not the same quality, but at least it did not smell as bad. The restaurant food was good and the pool was nice, but overall, the hotel needs major maintenance and updating. For the price, we expected better room quality.

Alexandra at reception was lovely per usual. All staff were very polite and helpful.

Great location and very good hotel. The shower needs a little refresh but hotel was good overall

Great!

Todo muy bien nos gusta quedarnos ahí

Cuartos con mal olor, la parte trasera del cuarto donde se supone que hay una estancia para salir al patio estaba extremadamente sucia… el baño estaba sucio

The place is very nice but the beds are not good we couldn’t sleep. They are very uncomfortable

Great place and the buffet has a good selection of foods from pastries to sea food. The hotel rooms were clean and upscale. I would stay here again next time I’m back in Tijuana.

We loved the fact that it was easy to get to the Global Entry part of the border so the location was perfect. We were close to Plaza Rio and Cecut. The room had a small patio in the back with table and chairs and they have 2 restaurants on the property.

Great place to stay, near to many restaurants, hospitals and San Ysidro border crossing point

Great Staff. Great Lication.