Expected more for the money spent on staying here. When we got to the room, we found the mini bar area completely empty. No bottles, snacks or anything as advertised. The room could have been cleaner as we had found a cheerio on the floor. Wasn’t overly impressed by this hotel, sadly. Wanted to love the stay here and feel like it was luxurious but it did fall a little short. Breakfast was nice in the morning though, the quality was very good.

.

Nice clean room, perfect location, helpful staff

Property is clean staff is very friendly location of this hotel is close to the best restaurants in Toronto❤️

Great service! Everyone was fantastic and went above and beyond!

Very nice

Eveything was perfect! The room was so clean, staff was great we had an amazing stay!

My stay was amazing! The hotel’s location was ideal for our trip; centrally located, convenient, and very well maintained. We arrived earlier than expected, and the staff was able to accommodate us with a room right away, which was greatly appreciated. Throughout our stay, the team was attentive and eager to assist with any requests we had. The W Insider Team also checked in with us via text to ensure everything was going smoothly and that all of our needs were being met, which they absolutely were. I would definitely stay here again. Thank you to the entire W Toronto team for making our stay so enjoyable!

I forgot my photo ID at check in, and the manger came down and made the situation much more difficult than necessary. I understand policies must be followed, but the interaction could have been handled in a more professional and customer friendly manner. There was also confusion regarding our room. We were initially told that the room was ready, but the manager informed us that a room still needed to be prepared, which was frustrating and inconsistent. All of a sudden, the room was miraculously ready. Additionally, the outdoor lounge area was closed during our stay. The mirrors in the room were distorted, and the bathroom layout seemed better suited for a single guest rather than multiple occupants. I would choose a different property for future stays.

Loved TONO. Check in Team were especially helpful. Great location.

Great location. The room is spacious and clean. I would definitely come back.

Habitaciones cómodas. Buen servicio. Personal amable. Mahyar fue muy atento y de mucha ayuda. Metro cerca para moverse con facilidad

W Hotel Toronto was both a treat to myself and a necessity as I was in town for business. The central location is hard to beat, allowing me either walking distance, or a very short Uber ride to where I needed to go. The rooms are very unique and I love the level of automation on things like the drapes, lights and climate (all touch screen panels, conveniently located throughout the room). The restaurant on the 9th floor is spectacular, both in food quality and service quality. I was amused by the rotating welcome mat that was changed with the time of day. My one suggestion would be to ensure there is vacuuming and floor care happening regularly. I stayed for 2 nights and the cleaning that happened on the room during that time had everything cleaned except all the same threads and small debris that had appeared on the floor remained upon my return. A small, yet easily rectifiable thing. This stay was memorable and I would recommend the property to others.

Great room, very clean. Great location.

Clean and spacious room, good location for downtown, very warm and friendly staff. A bit noisy at times, but manageable.

We chose the W Toronto for our 38th anniversary weekend (May 22–24) and it exceeded all expectations. Check-in was fast and friendly, and we were thrilled with a complimentary upgrade to a higher floor. The room was spacious, spotless, and ultra-modern, featuring an impressive INTEREL touchscreen automation system for the lights, blinds, and climate control that we loved. They even left us sparkling wine and chocolates to celebrate! The hospitality didn't stop there. Our afternoon server, Sachin, who was brand new to the hotel, took amazing care of us. When he found out we were only a short distance away north of the city for our anniversary, he surprised us with prosecco and an anniversary cake with a candle. Don't skip breakfast here, either. The smoothies, mixed berry yogurt, and the shared avocado toast (two pieces of sourdough with poached egg and a delicious balsamic drizzle) were phenomenal. Thank you to the whole team for making our celebration so special!

The staff were super nice and helpful

Very nice hotel overall. Staff was friendly and professional. Room was clean and in good condition. My only gripe was with the suite I booked. I have stayed in a non-suite previously. While the suite was much larger, it felt more like the room was just spaced out more. Being open concept, the bed and seating area were simply pushed farther apart, leaving an empty space the size of a small dance floor in the middle. The TV on the wall sat awkwardly between the bed and the seating, having nothing directly in front of it. While open concept is nice, it felt like a poor use of space and provided little to be desired over the base room.

Didnt have breakfast there

You can’t beat the location of this hotel. It’s the classic, Yonge meets Bloor. I get to see my family in 20 minutes. Amazing room, it’s quiet and the staff is attentive and went above and beyond. Ask for a kettle, it doesn’t come with one. And the room is pretty high-tech; it took a while to figure out how to turn on the lights. I arrived at the hotel close to midnight, and the hotel informed me that they had sold out the whole hotel including my confirmed room. The assistant manager owned up to the problem and tried to explain diligently to me what they would do to me next. To my absolute surprise, they upgraded me to a beautiful suite the next day I got back. They won me back. They turned a negative NPS into a very positive NPS and I already booked my next stay.