When checking in I told the front desk that I was traveling with a service dog. She immediately asked what it was for, which is illegal, but I explained to her that I have a pacemaker and other heart issues that she helps to alert on. She requested to see her papers, which I provided. She then called the manager, who said that we had to pay a $100 CASH deposit for possible room damages because we have a service dog. They did say this would be returned if they deemed the room “not damaged”. However, this is incredibly illegal and when I told them that they back tracked and said that everyone checking in had to pay the $100 deposit. Luckily some of the people we were traveling with had just checked in ahead of us and stood up to say they paid no such fee. I then requested to speak to the manager myself (via phone). I told her that we did not have $100 cash and that we were not going to use their ATM to draw out $100 cash for my service animal to stay. After some back and forth she said that the fee was in fact for having “the dog” but that they would wave it this time. She followed this up by saying that if my “dog barked all night long or disturbed other customers stays” that we would be “asked to leave immediately”. I told her if my dog barked even once I would sleep in my car.
When we finally got into the room after all of this the sheets were stained, carpets were dirty, and there was even a pair of random socks on the floor. We notified the front desk (they did nothing).