This stay was completely different from our first and unfortunately we've decided we wont be returning. Its the simple things that make a difference. For example we got a suite for 6 days and couldn't even get 2 complimentary waters (which we did get on our last stay without even asking) , we watched another guest check in a day or two after us and he received it with a smile go figure. Some of the staff seemed passive aggressive during the few interactions we had. Overall we just didn't feel welcomed or valued! We tried not to let it ruin our anniversary trip but it was hard to bypass honestly!