Hot water took forever Had to get keycard fixed several times Tv connection was terrible

Checked in, and first wrong thing was there was no hot water, the attendant came and told us that we had to run it for 5 minutes in order to get hot water, it took much longer than that and it would run in and out of hot water. The heater in the room sounded like a transport truck was in the room with us it was so loud, so eventually in mid morning we had to turn it off to sleep. Not a great stay, only nice thing was that the room was clean. Will not be back.

Hotel was nice and clean. The staff were very friendly and helpful. We very much enjoyed our stay.

Last minute visit. First time at hotel. Loved it. Beautiful room.

Nice

Room was clean and nice size. Friendly staff.

The staff was so friendly and the room was amazong and clean.

hidden fee was not informed upon checking So call DMF and property tax extra charge for almost 30$

Great stay

The staff is very friendly and they welcome my dog! This was our second time staying here as it’s very convenient and I can check in and out on line. No issues and very clean!

Everything was Great

Clean room, friendly Staff

Iron board fell on us as soon as we opened the closet door because it wasn’t secured properly inside. Heating was very slow. Took 5-6 hours for the room to get warm enough. In the morning there was no hot water so we weren’t able to shower properly. We tried calling the reception to mention those concerns but the room phone had no line. During the checkout we did mention it the lady who was at the reception but nothing was done at that moment.

Breakfast at restaurant with no heat, it was freezing to eat breakfast. Totally unacceptable !!!

The room waa very clean. Great hotel and location is perfect ...

It wasn't a clear check in/check out process. We were asked to check in early but then at the front desk, they ended up charging for parking again. It wasn't very welcoming upon entering the hotel. The room was nice, it seemed for breakfast it was a discount offered. Not necessarily breakfast included. If we weren't overcharged and front desk was a bit more welcoming I'd feel better about coming back.

Hotel was a great price and very nice place, clean and excellent front desk staff

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Hidden fees added to the room. The front desk lady did warn us about the additional parking fee, ok. I'm cool with that. However, I was not aware of the additional $20 / night resort fee or the DMF fee. The "resort" consisted of 4 cardio machines and a small pool. They claim 2 indoor pools, false...yes one small pool and the hot tub was filled with artificial turf. Be up front with fees as I did choose this hotel based on overall cost. Also, the hotel had a mild mildew smell, very visible signs of wear and tear. Again, slightly expect with price of hotel but was not expecting hidden fees.

We booked a room with a fire place and balcony. When we arrived the room had neither. Upon talking to staff, told the property never had that type of room. I pulled up the website where I saw it - they blamed it on hotels.com...stating different sites have different descriptions. (False Advertising). We left the property, received a full refund. Later told (by locals) good we left - police at that property ALL the time - it's now used for homeless people. Terrible!!!!