The hotel is beautiful, and in a great location; the staff were all very friendly. We loved having a water view. We were VERY disappointed with housekeeping; they made the bed every day but left dirty glasses and did not refill the empty Kleenex box, even though we left it on the bed so it would be obvious. We had arranged for our luggage to be picked up by 10 AM on checkout day, as we had reservations for high tea to get to, but at 10:10, we had to call down. For the price we paid, I would have expected better. We were very underwhelmed.

It was a fun surprise to find we had a ping pong table near our room, out on a lovely patio area with amazing flowers and views!

Loved it! Clean, spacious rooms. Lovely a Staff. Great location!

First tim staying here! Will definitely be back!

Where do I start?? Our 25th Anniversary, first time stay and we could not have been more impressed! Kudos to Brad the doorman, who greeted us, smiled many times and gave us recommendations and tips along the way. Kain the server in Aura, who's fun and cheerful manner, excellent service that was above and beyond the ordinary. Our room was clean, comfortable and exceptional size. We were so very impressed with this hotel!!!

Lovely location with really helpful staff. There was some construction on the roof that was a little disruptive during the day, but all good at night and in the early morning. I’d stay again.

Staff were amazing in their customer service. Room in Erickson wing impeccable from the cleanliness to the view. Laurel wing is more basic. Upgrading to Erickson wing is so worth it if you like that little extra. Absolutely all around excellent place to stay!!!

Free breakfast

We loved your property! First time we ever stayed and it was excellent. We will be back!

Very nice property in beautiful location. Great food at Aura restaurant.

One of the best places to stay in Victoria. Hotel is tucked away from the busy tourist areas. Nice view of the bay. Coffee shop called DUO is very handy for excellent coffee and snacks/meals.The Aura restaurant provides a nice location for fine dining without the crowds and noise. Tom

We enjoyed our stay at the laurel point inn, especially the inner harbor location! The view from our room was amazing, watching the busy harbor at work! Easy walking to all the downtown amenities! Although the venue is alittle dated it was very clean, staff were friendly and helpful. We were alittle disappointed we couldn't stream movie channels in the evening but overall a great getaway!

Great service, location and waterfront views. Front door staff were super friendly. Shout out to Brad!

Great food; lovely staff. The mini fridge in my unit was ancient though, and the compressor a real screamer. I unplugged it in order to sleep. It sounded like the last wail of the banshees. Otherwise it was just fine.

Had higher hopes for this place. Hotel was under construction, which wasn’t disclosed at booking. Room 220 is probably the worst in the place, no real view (blocked by a tree), across from a loud ice maker. Not very good soundproofing in the hotel, we heard people partying late and then staff was vacuuming outside our door before 8am on a weekend and woke our kids up. The location is nice — just outside of the thick of the inner harbor area but easily walkable everywhere — but right next to the new ferry terminal construction which apparently will be somewhat disruptive to foot and vehicle traffic through 2028. We’ll look for a different option next time.

Beautiful hotel - room was stunning with extraordinary view of the water! Food was great! Excellent crab salad option on menu. Great location and fabulous staff!

Nice location, staff were friendly, for the price it was decent. Outdated tvs in the rooms. Hotel was loudly in the morning due to construction on the property.

Very nice hotel in a good location with friendly staff. Star deducted as no buffet breakfast - one has to order from a fixed menu which not only restricts choice and becomes expensive if you want to have more than one item but takes time. I waited 15 minutes to get a simple egg on toast which in the mornings, when people are often in a hurry and need a quick breakfast, is very poor.

This is our go to place while we are in Victoria, quiet and understated with a terrific morning cafe for coffee each morning. The Aura restaurant is wonderful they do everything well breakfast, lunch and dinner, make sure to try their cocktails especially the Salted Caramel Old fashion. Cheers

It was lovely