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Normal Hotel

Room is good

The facilities lacks cleanliness and maintenance.

It’s not a safe area especially when you’re visiting with kids.

The staff member was so nice, the place is quiet and safe

It was a good experience. The staff were accommodating to us and even to our dog

Staff: attentive, informative and kind Safe and good night sleep. Someone parked in parking spot in front of our room. Cigarette smoke smell (possibly as our window was left opened/not noticed because of curtain - cold for part of night. Squeaky bathroom doors and washroom water run (room 108) No protein serving at breakfast (no yogourt,egg or cheese)

The hotel is a bit outdated, but I was aware of this when I booked. That said, the rooms were clean and comfortable. Check-in and check-out were both quick and easy. The layout of the breakfast area was a bit frustrating—it felt a little disorganized. However, the offerings were great: make-your-own waffles, fruit, muffins, cereal, juice, coffee, and tea. It was the perfect breakfast for us. There do seem to be some long-term residents at the hotel, but they didn’t bother us at all.

toilet bowl wiggly, bath tub slightly slippery, housekeeping did not empty the trash xan

Poor

Worst hotel I've ever stayed at! Absolutely disgusting

Room was.clean. one of the beds was kind of loose. Property needs some love

Outstanding Service and Honesty! I’d like to give a big thank you to the amazing staff at Howard Johnson by Wyndham Niagara Falls. Almost a month ago, I accidentally left my camera stand at the hotel. When I returned today and asked about it, they had kept it safe and returned it to me right away. I truly appreciate their honesty and excellent customer service. Special thanks to the niece of the staff who helped me with a smile. You all made my day!

Staff was amazing. Room was non smoking but reaked of cigarette smoke. Room was freezing. Jacuzzi didnt work. Walls are paper thin. Breakfast was mediocre at best.

Beds and tub were not clean

Breakfast was good, staff were friendly and helpful. All around good start.

Our room was filthy. There was old thick dust on the edge of everything. The room was advertised as a *suite* but had one small round table with one chair, for the four of us - which was incredibly rusty all around the base. It looked like it was picked from the garbage. The first issue was the toilet, which had no water in the tank for flushing. We called down to the front office and a maintenance man showed up that 'fixed' the issue, except the next time we used the toilet it happened again. We had to use the ice bucket to fill the tank in order to flush. The maintenance man was almost rude, had no manners and all he said was "it's fixed" on his way back out the door. The ceiling tile in the bathroom had water damage. All around the tub surround and the toilet was caked on dirt. I have worked in hotels as a cleaner and I can tell you that the standards that this Howard Johnson had were that of a homeless shelter. I will preface that we did not pay a lot for our room, but I picked this room because it is a Howard Johnson and I expected at least bare minimum. We were also travelling with a seven month old and you can imagine our surprise when we realized we didn't even have a fridge in our room. The t.v was smaller than standard and shoved in the back of the t.v stand that was meant for a tube t.v from 20 years ago. There was noticable dirt on the floor around the closet area. I don't blame the house keeper. I blame the owner for having such low standards.

It's what you would expect got the price. We'll worth it. If you want a nice clean place for cheap it's here. Even all inclusive in Mexico... We didn't have coffee in our room. Here we do! I've seen so much worse for more. Clean and jacuzzi works great for under 100$ is a steal.

Great price and deal. Cozy warm room. Our stay included complimentary breakfast everyday. Just an old property and could use some new carpets and furniture.

The staff were great. However the rooms definitely need some tlc.