No one could get a keycard, we had to be escorted to our room every time we left it. I was hoping to relax by the pool and read, however needed a keycard to enter. No one at the desk other than the lady with a line to check ppl in.
This was a problem they had no control over, however it was very inconvenient for guests. I don’t feel like we should have been charged the full amount due to the inconvenience of not having a keycard.