We got in very late and Ty was about so sweet. When I walked in he was dealing with what seemed a difficult situation, but his amazing attitude never changed towards the other lady or with helping me.
The room was very clean. Air was super cold, which we love. The only complaint I have would be that the beds are hard (which I like) but it looked like they were put on futon beds.
All the other staff we came in contact with us were all very polite.
If we are ever back in St Petersburg we will be staying again.