All of the staff were amazing courteous, friendly and helpful. I was Very happy that they upgraded my room since I'm disabled. They put me RIGHT NEXT DOOR to the dining room and gave me a WONDERFUL BALCONY close to the Pool and MAIN ENTRANCE. I stayed there 11 nights in total and can't wait to return on my next visit to the Bay Area for medical reasons. Oh one more thing: the daily buffet was delicious and varied. An AWESOME VALUE that is included. So nice to have it change its egg dishes everyday. Also the Hot Tub WORKS and is REALLY HOT! But not too hot for young children I LOVE this place!(very reasonable around $125 a night, include taxes and fees) too. Please tell ALL the Staff, kitchen food preparers, maids and Front Desk that Valeri Coleman (woman with no hair) said I will be BACK because of their EXCELLENT SERVICE and Thank You!!!