Expedia hadn't passed on that we required an accessible room as my wife is a wheelchair uset (stay booked 6 months prior to our arrival). Accessible rooms all fully booked on our arrival, but staff were very helpful and put us in a suite for the duration of our stay as this gave my wife the room she needed in the bathroom and the room in general. Staff throughout were very helpful, breakfast excellent, three fast lifts always available, so being on 11th floor was no hindrance. Room was great (air con was a godsend!), location excellent. Would stay here again.