Property has been extensively renovated, but is not complete. Room was very nice and clean. Bed was comfortable. Close to shopping and restaurants. Would stay here again.

The staff are rude and judgemental and lack in customer service and people skills wouldent recomend staying there

The room was beautiful, great parking, easy to get around town.

Nice hotel. clean, very nice people, COLD SHOWERS, We ran the tap and shower for 15 minutes or more until finally it got that end of the hotel, still not warm enough.

Staff was really nice room was very pretty and clean

The renovations are fantastic, staff were awesome

The hotel was under construction and undisclosed when booking. Coffee maker didn’t work. Not a great stay. Beds were comfortable.

The room was clean and the staff was friendly and helpful.

Good location, property being up graded but reception staff a waste of time. Haveb stayed there many times before but will rethink our staying there again

The rooms and staff were good. However we were surprisingly disappointed with the breakfast. Other times we had stayed there was a good selection of items including bacon or sausage. This time it was limited to eggs, toast, cereal

Very accommodating

Hotel was clean, staff was friendly and I enjoyed the breakfast.

Nose because the renovation. The water pool was so cold

This hotel was great. not fancy but the staff were awesome, the rooms were clean, it was quiet, the pool was open. parking was good and free, the location was good. I would recommend this hotel.

Check in was super fast and easy. Beds were comfy and rooms were clean. There was someone rummaging in a dumpster below my window filled with construction materials at like midnight which was annoying but whatever .

The staff went above and beyond to assist with different things and they were always kind and polite.

Our stay was good, room was clean. Looks like the hotel is being remodeled.

Having a indoor pool, hit tub and eaterslides makes it an added bonus to stay especially after coming down after a long day of skiing at Big White, continental breakfast was pretty good as well, left full for traveling home. Definitely would recommend.

It’s a great location if you’re travelling to Kelowna for shopping. The property was undergoing some renovations when we stayed, but the noise settled down by bedtime and didn’t interfere with our stay. Ask for a room on the side opposite Hwy 97. The traffic was loud if you’re not used to it. Otherwise, no complaints!

Only suggestions would be the breakfast - far too salty, and coffee is far too weak. Also, hot tub doesn't need to be as hot as it is; a whole degree cooler would be ideal as it was almost dangerously hot. Overall very quiet, convenient and clean facilities, and I have come back as a repeat customer for these reasons.