My husband and I were really disappointed with our 2 night stay in Ottawa Embassy Hotel. The check in and out was fast and well managed. The room looked clean and vast. The first problem started when we found out that there is no AC in the room! The AC controller on the wall was not even real. We asked the customer service and they explained that the AC is unfortunately central and because we are between 2 seasons the AC is still not running! So we had to keep our room window open at all time to change the stuffy air inside the room. Problem number 2 was that the fridge was absolutely empty! Not even some water bottles!! That was very surprising for me since I thought this is the basic of all hotel rooms that have a mini fridge and free water bottles available for guests! Also there was no safe box available in the room which was also a big disappointment to us! We had to carry our valuables with us every time we were leaving the hotel! That was ridiculous! I have never been into a hotel with no safe box in the room! The bed looked nice and clean but the pillows were high and the mattress was so uncomfortable that we couldn’t even get a good rest at night! The shower was very small and my husband who is 6.1ft couldn’t take a shower without hitting his elbows to the shampoo bottles on the wall and his head to the shower head! All said we won’t recommend this hotel to anyone. The building is very old. I was happy that the elevators were running!

The hotel is generally good — well located, clean, with all necessary amenities, etc. — but on my recent trip I was placed in a room (615) with a noisy ventilation system that kept me up most of the night. It was so bad in the bedroom at 2am that I moved to sleep on the couch. The next morning there was construction hammering, etc. in the building that began before 7am. I spoke with the reception but was not offered an apology or (even partial) reimbursement. I would suggest checking about these conditions before visiting.

It was great - really enjoyed it

Loved the location. Also loved that it felt like a 1 bedroom apartment. I was able to buy groceries and make meals in the kitchen. I’d definitely stay again and recommend to friends.

The hotel was clean and the staff was very friendly. It was VERY hot in the room and the place overall needed a bit of maintenance but I would definitely stay again. Great price and a fantastic location.

There was a banging noise from 730 to 900 am

Common rooms were not clean. Both beds in my room has soiled or hair covered sheets and the dishes had leftover food on them. When k informed front desk I was told there was no housekeeping after 4 and I’d have to change the sheets myself. No apology or accommodation was made until I insisted and they sent a maintenance person up to make the beds.

It was the fact that we got “upgraded” to a room I specifically

Very friendly and helpful front desk staff

The most great place to stay in 💃 Ottawa my highest biggest recommendation yeah everything is perfect. I love this hotel. It’s like a home. Amazing. Fabulous Front-Desk stuff. Everyone are amazing really I appreciate each time I stay.

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Did not like the place

I’ve stayed here multiple times. They are renovating right now but I didn’t hear any noise or have any inconveniences. The restaurant is good and the rooms have kitchenettes. Great location for events downtown. It’s close to but quieter than the byward market area

Very clean hotel and room. Excellent location. Convenient parking. Very friendly helpful staff.

Hôtel qui a déjà un certain âge et ça se voit: Chambre défraîchie, balcon endommagé, SdB petite mais personnel très compétent et à l’écoute. Petite restaurant très sympa au RdC.

Dirty room, loud construction, incredibly rude manager

Excellent location, nice rooms

This was an hotel where the staff on duty yesterday was very mean and lacking in empathy to me and my children. He adamantly refused to offer a solution to the problem of credit card being declined for refundable deposit even after booking had been paid for beforehand but rather called the police on me. He refused every alternate arrangement proferred too and left us sitting in the lobby for several hours. Thank God for the wonderful police that helped us secure an alternate accommodation in the middle of the night. I do not recommend this hotel to anyone at all because they are just very rigid in their dealings.

Very clean

The room is clean and nice