Nice, clean, spacious room. Staff were all very nice and helpful. Awesome views of Boston!

Excellent stay. Will be back

We stayed in a suite with high vaulted ceilings. The air conditioning was a little tricky trying to keep an even temperature across the upstairs and downstairs but the suite itself was VERY nice. The location is unmatched.

Historic building in great location

Room was in good condition. Staff was nice .

Everything about this place is perfect! Don't worry about breakfast as the surrounding area is filled with different options. They only offer coffee complimentary and some typical hotel breakfast items that get charged to the room, but you're not coming to Boston for hotel breakfast. Will be back to stay again!

Beautiful room and very helpful staff!

Highly recommend this hotel for a comfortable upscale stay in this lovely area of Boston. Excellent customer service.

What a cool place! The hotel was beautiful with some very unique features . The room was spacious enough for our family and the location was perfect. All the staff were friendly and helpful Not a deal breaker for us but an onsite restaurant or pool would have made it even better! I would go back and recommend!

Excellent staff. Property is old but comfortable and interesting. Must use valet parking. Easy walk to tourist activities.

Great hotel

Beautiful views

LOVED this place, beautiful hotel, rooms and location is perfect for walking everywhere. Staff was wonderful, will stay here again when in Boston

Always love staying here at The Custom House! Right in the heart of the Boston. Observation deck and game room are nice perks with great views of Boston! Love it!

Great location!

The location is perfect for a family reunion. The hotel is a landmark that can’t be ignored. Staff could not have been more accomadating. Even with elevator upgrades in process the ambiance was still impressive.

This hotel is in a great location, the bed is very comfortable and the room is nice. HOWEVER, we ended up with a room on the first floor facing a restaurant with live music and right next to the breakfast area. As much as this hotel costs no one should have to stay in this particular room (102). You can't even open the window shades because people can look right into your room. We were also woken up early every morning hearing the door to the breakfast room opening and closing as staff was getting things ready. The frustrating thing is, we called the hotel directly about three weeks before our stay asking for a room on a high floor and was told that wouldn't be a problem. When we got there we were told we were on the first floor and to check back the next morning. Next morning we were told they didn't have enough staff to let us change rooms try again the next day. The next day, same thing. They finally called us after we left that day to say we could change rooms but would have to come back and gather everything up let them hold our bags and then later they would have it ready. It wasn't worth it by then because we were on our way to a tour and couldn't go back. I asked for a break in cost or a free night later and they said they would try. Once again no help in the end. In my opinion, a hotel that costs this much should take better care of their customers. We did get some points on our Marriott Convoy account but not much. Very disappointed in the management at this hotel.

Everything was great!

Great checkin process, staff extremely friendly and helpful with directions etc.

I can't believe I've never stayed at a Marriott Vacation Club before. The Custom House in Boston was an incredible experience, and everything was brilliant. From the extremely helpful concierge, Monika, to the very easy valet parking, to the wonderful room with incredible views, it was just an extremely enjoyable experience. The play place for the kids was super helpful in allowing them to burn off some excess energy before bedtime, and the view from the top floor was undeniably gorgeous. I can't wait to plan my next trip and stay here again.