Xếp hạng và đánh giá tổng thể Extended Stay America Select Suites Providence Airport

Best stay ever

For being a Marriot and Hilton diamond member, the hotel was clean and quiet. Stood their a night with my dog, it easy check in and the room was clean.

everything was horrible checkin was blah beds they need to throw them away you stink in 1 of my 2 cards was working we open up the sofa and the sheets were dirty everything looks old

Needed upgrades to room

Horrible experience, service was bad room was dirty. The sofa bed was disgusting. No linen available, no one at the desk, I will never return.

Space was great, although my room smelled like smoke every day of my stay.

Everything was pretty good except the puddle of (hopefully) water that was on the counter when we walked in. Another negative was how dirty the sheets were for the pull out bed in the couch. Completely stained and dirty, had to use personal blankets as sheets to sleep on.

I coffee at location whatsoever. Not enough towels and the kitchenette was lacking. Overall the place was dirty and not well maintained.

I called the property the day before my arrival to let them know I was going to arrive after 10pm, and they told me it was ok, that as soon as I arrived just pick up the phone at the property to inform I was there and someone will receive me. When I got there, and made the 1st call, for my surprise, they'd informed me that the person would arrive in an hour!!! They left me and my family and another guest (in our same situation)waiting outside in the cold weather. We were lucky that a guest that was staying there let us pass to the lobby. After an hour passed no one came, we called several times and they kept telling us that someone was coming, they kept us there with that lie for approximately 3 hours. We were lucky to find a near hotel that could receive us at that time. The other person stayed there.

I call it home away from home Stephanie is so friendly and helps me whenever i need it

The property had dog poop everywhere and trash.

We walked in, checked in, got our.keys went in the room. There was a.bed kitchen with no pots pans etc. No chairs to sit and eat, no furniture in the living room. Just a tv. Wasn't anything like what I saw in description of what I daw on line. My husband went to the person at the front desk. They came in with a couple of chairs, she said they just remodled and usually rented monthly and she had mo orher rooms. So we decided not to stay and left, which ruined our Valentines Day plans. We ended up going back home.

J

The room was big however, the room did not have any pans, pots, utensils or plates and front desk was only present to check in and check out. When asked for more towels or blanket was questioned why and to return dirty towels.

Spent valentine's day with the girlfriend. Great hotel, look forward to staying again.

The room wasn't properly cleaned. There was food left in the refrigerator and the bath and toilet were slightly dirty with previous use (hair and soap still visible). Everything else was good though!

No ice or coffee!

Good

I was not allowed to check in due to my skin color. The staff there made up a fake incidental fee that is not mentioned in the policy or welcome letter when I booked with Expedia I reached out to customer service for extended stay. They also confirmed that was not a part of their policy, I was told to go load money on my card by your front desk clerk and then when I got back, she still denied check in and i was kicked off of the property by threatening me with police. I was bullied by your staff lost hundreds of dollars and had to stay at another hotel that was absolutely horrible but thank Goodness because if not, I would have been outside in the cold freezing because your staff decided they just did not want to service me for no reason. The staff also made up a fake lobby, closing time of which didn’t matter because I came back from an ATM at which should have gave me enough time to complete my check-in. I’m just in shock. I was in fear for my life and my freedom. Your staff used their white privilege in order to make me feel as small as possible. i never cried so much

The beds were very comfortable and the room was clean.