I feel it should have been more clear that the hotel was not accessible. No elevators and very narrow steep staircases. The staff were helpful in switching our room from 4th floor to the only available room on the third.

During our 1 week stay my wife sustained an injury at the front door of the hotel. She tripped over the raised threshold and fell headfirst onto the metal grate in the lobby; she injured her chest and cut her finger The receptionist responded immediately, bringing tissues and a first aid kit. There are no signs on either side of the door to warn residents of a trip hazard; the exterior upright of the threshold step is marked by black and yellow tape, but there is no tape on the interior upper surface, meaning there is absolutely nothing to warn someone leaving the building of a step down. Staff requests for warning signs had been ignored. I think that her accident was preventable with adequate signage, and that other guests are currently at risk. An internal staircase is risky for children and a fire hazard. Access to handrails on the external stairs was hampered by planters and canopy supports Multiple problems in the breakfast room; Supplies of coffee, milk, teabags, food items and cutlery ran out, and were only replaced on request. Croissants and jam were poor quality.There was no decaf coffee despite asking. No highchairs available for children.The croissants and jam were of poor quality. Milk was sometimes served unchilled in an unwieldy cardboard container. Our room had creaky floorboards faulty curtains and only one chair. There was no stopper in the hand wash basin. Paint was flaking off the shower cubicle ceiling. So not child friendly and dangerous for seniors.

Friendly and helpful people!!

Chambre correcte Petit déjeuner médiocre

Overall had a nice stay. Staff were nice and helpful. The bed was comfortable and the location was good (just a short walk from a green line metro station and walkable to a lot of other places). Room was clean, but a bit outdated (the carpet was old and stained, which distracted from the cleanliness of the rest of the room and the tub floor made creaking noises when standing to shower). Free breakfast offerings were basic, but I chose not to eat since there are so many restaurant options in Montreal. The AC/heater system was somewhat loud, but I brought earplugs so it wasn’t too bad.

It is a very elegant place.

Great location, walkable distance for Montreal Main Street. The rooms are a bit outdated and our bathroom was not cleaned properly. The bed is comfy though. Nice service and the breakfast it’s a good action for sure. We were there just for one night so we did not mind. Staff is super friendly and great service.

the hotel and our room were very cute, classic and clean and the coffee was really nice to have in the morning! we had a leak in the bathtub and once we notified front desk they fixed it right away. only drawback is the lack of noise insulation - you may get to know your neighbours' ringtone. overall enjoyed our stay and would be happy to return.

Clean room

When we arrived at Chateau Versailles hotel, we discovered our reservation had been transferred to another hotel. I hadn't received any notification and couldn't believe how this happened. It was an unpleasant surprise. I was just lucky the Sens hotel was nearby and wonderful.

No elevators and labyrinthian construction so a little difficult to manhandle luggage around. Coffee machine is environmentally-dubious Nespresso capsules only rather than a filter machine that can take generic coffee and filters so you can’t bring and brew your own. Room reasonably comfortable.

Another good stay

Wonderful little hotel with character and charm. Always a lovely time

Staff was excellent, very friendly. Room was in the basement and was freezing cold when I got in. Felt like the AC was on, turned the heat all the way to the end but took time to get it at a comfortable temp. Room was clean, bed really comfortable but water pressure in shower was pretty much non existent. Didn't make a fuss as building is over 100yrs old so it's to be expected. I knew there was no elevator but those stairs are very steep so you make sure you have everything with you before going out to explore for the day. Great area, bus stop and Metro near by, walking distance to the Bell Centre.

Breakfast could have been better. At least provided other variety rather than the same food in the morning.

Très bien situé, proche du metro

Thank you, Marina, Anastasia for the great service! The hotel location is amazing.

Bon petit déjeuner, équipé très agréable et prévenante, très bien placé à Montreal !

The A/C in all the rooms is broken.

Quarto limpo, porém pequeno. Cama casal normal (estreita). Café da manhã regular/bom (tinha o básico). Funcionários muito solícitos e educados. O hotel não tem elevador! (Cuidado aqueles que têm restrições físicas).