Xếp hạng và đánh giá tổng thể Comfort Suites Innsbrook - Short Pump

The hotel need deep clean in rooms &

Hotel looks ok, but the hallways look cluttered, with some sort of furniture being used to hold doors open. Bathroom had sticky floors, and I killed a few cockroaches, with one already dead on the floor when I checked in. Made my stay very uncomfortable and unpleasant.

The room no clean.

Staff were generally apathetic. Elevator was dirty and interior property could have been in much better condition. Toilet in room was continually running (as if it had just been flushed); tank constantly filling.

My husband and his sister checked in for a visit to see a relative. They had to check out and go to another hotel. The rooms were filthy the water in the tub would not shut off and the sofas were missing the pillows. Not to mention there were some very sketchy people loitering outside of the hotel. I would NEVER recommend this hotel!!!!!

clean

Nice

The property was clean to the best of their ability. Appearance was nothing as portrayed online

They told us that the entire 5th floor had damage from a recent storm - but there was no recent storm. The door to our room wouldn't open. I had to play with it for a while. Once opened, took 2 steps in and turned around. Smelled absolutely awful. Front desk said that our room had a leak that they tried to clean - so they knew about the leak but had no other rooms beside one that wasn't cleaned! Because I booked through Expedia, they couldnt refund me. By the way, this was all happening at 130am, and our 2 children were with us. So we were stranded with no hotel. We had to call and drive to hotels around the area until we finally found one that had a room available. This hotel should have never booked rooms if they couldn't guarantee that they were safe and clean. What a complete disgrace!

The room wasnt ready then it was dirty

Room’s weren’t as clean. Friendly staff.

Front desk staff was unimpressive they had no motivation and urgency to their job.

Front desk person wasn't very friendly, busy on her phone. Did really greet me or even smile

Horrible experience!

The room was clean and all the staff o encountered were very friendly. The room was comfortable but needs some fixing up. The breakfast was pitiful. No toast, muffins, bagels. No Splenda. I got a great price on my stay but will not return as there are so many other places to stay.

I was given keys for room that was still occupied.

The breakfast was simple, good quality and the staff service was great!

Needed to make a last minute change to my itinerary and the staff was more than accommodating and didn’t charge a cancellation fee for one night that was canceled. Also, there was a problem with the toilet in my original room, but they were quick to move me down the hall. Great customer service!

The room was very clean and comfortable. Hotel staff is very friendly and helpful. Would definitely stay at this hotel again and recommend it to others.

When I went to check into the hotel, the lobby was packed , there were two ladies at the front desk at first and then one left leaving the other lady there to check in all of these people and when she returned, she decided to get on her phone and not help anyone. The room that I stayed in had a musty smell, the carpet was dirty and the handle on the toilet was broken so you had to keep jiggling it to get the water to fill back up in the tank. I don't think I will be staying at this hotel again..