Xếp hạng và đánh giá tổng thể Hotel Alfonso XIII, a Luxury Collection Hotel, Seville

During our 8 day trip we spent time in 3 hotels, this one was by far the most expensive but sadly the most disappointing. It's the kind of place that treats the elite with Kidd gloves but the random guest is a nuisance. We saw guests being offered champagne but not us! Our room was painted black with red accents, very dark and sombre. The restaurants were fine, expensive but we were expecting that. It's in a wonderful location which is the biggest reason to stay.

I stayed for two nights on a business trip in which the air-conditioning never worked. A repair man came the first night and said it was working and left a fan for me. The AC never worked and no one acknowledged that. My second day became even more ridiculous when the power in the room went out three times while I was trying to get ready for work and then later to check out. The repairman came three times and seemed rather annoyed with me and the front desk didn’t do anything but say I’m sorry. For the price of these rooms, and the quality expected, I was incredibly disappointed, and I will never stay there again.

Not what it once was. This was our 4th stay at the hotel since 2014. The hotel is beautiful, majestic really and well located but most definitely not a 5 Star service that goes above and beyond for its clients as it once was. Particularly when it comes to families with younger children. The icing on the cake is that my Chanel make up kit disappeared after the room was cleaned for checkout. For which, I received no apology from the staff.

great location, great staff

Hotel is undergoing renovations and the construction noise is not pleasant, they should advise guests, when reservations were made. Coffee mugs when we used we had to ask service to bring to the room. Phones to call room service not working… just not a good experience for the high price we paid.

Excellent property, superb location!

best hotel in town

Lots of attention given to the guests. Needs a little TLC

Esta propiedad es el icono de los hoteles de sevilla. Una belleza! Los cuartos están remodelados y cómodos. El personal es un encanto, en especial Irene la conserje que nos resolvió todas nuestras actividades en menos de 30 minutos.

Been to hotel for many years but first time stayed there. Lovely hotel - thoroughly recommend

Had a great time. The staff is lovely!

Lovely 2 night stay, beatific place

Flot, historisk hotel med fremragende og meget service mindet personale. Vi savnede dog med nordeuropæisk perspektiv for et 5 stjernet hotel rigtige wellness faciliteter på hotellet samt opvarmet pool. Værelser kunne med fordel være med mere komfortable møbler. Maden at vælge ved 15 tiden var begrænset og kvaliteten virkelig lav. Faktisk helt uden smag. Ringere end MacDonald’s. Derfor spiste vi ikke aftensmad der. Morgenmaden var rigtig fin. Flot beliggenhed. Vi manglede besked om at vi måtte køre til hotellet ind af vej med adgang for biler forbudt. Vi kunne ikke læse spansk tekster på vejskilte. Det kunne hotellet måske havde forudset ikke alle turister kan ? Vi spilte derfor en trættende time med at finde vej, indtil vi blæste på vejdkiltene. Og blev stoppet af politiet 😁

Beautiful hotel worth every one of its 5 stars!

Perfect hotel with perfect location

Hotel maravilhoso

This is a very beautiful hotel in the heart of the historical district of Seville. Walking distance of all main attractions and several restaurants. Amazing architecture and great service.

Un clásico de Sevilla que sigue siéndolo. Es una maravilla de hotel, el desayuno impecable y el personal muy amable y se adelantan a tus necesidades. Hay que volver pronto!!!

Best hotel experience I have ever had in Europe.

It was like a horror movie. We paid 2.500 euro for 1 night and we received a room in 18 degrees, and smelling sewage. They said it will be heated in 10 min, there was no change after an hour and we called technical service. Someone came, check the air conditioning again and one of the rooms was a bit heated. We went out for a dinner and got back to the room around 23hrs. The smell in our bedroom was worst, we opened the windows, kids were asleep so we had to stay in the room last night. I woke up around 03:30 in the morning with a horrible smell, I was about to vomit. We moved to the kids room, the room was freezing... So, we tried to sleep 4 people, in 2 single beds in a freezing room. I really pissed off and went down to the reception, they apologised etc. A cleaner and technician came, they sprayed some air freshener and gave us an electrical heater. You can imagine out frustration. We met with the front desk manager after the breakfast, he said they will do the best to compensate for previous night and make sure that we will have the rest of our stay perfect. We will see....