When I went in, I was ‘put on hold’ with a gesture because she was talking to another staff in front of her. After a few seconds, I took opportunity to bring my other stuffs in from the car while they were talking.
Next day, we thought we’d go to the pool but the pool floor’s doesn’t look to be clean, like sanitized clean like other hotels, and the jets weren’t working at the hot tub so we went back to the room early.
We were showering and put on the do not disturb sign on the door. We were there for only a few minutes and the cleaning crews were still around but that day the cleaning didn’t get done in our rooms.
I called the service desk, I was told to go get the towels and refills at the reception myself. We were there 2 nights. We got 2 rooms. Breakfast as continental type but in a restaurant. We thought we would have a sample of the talent of the chefs but that was another missed opportunities. The Executive hotel at Richmond upgraded us to a penthouse, 4 star breakfast at the restaurant next to us.
Anyhow, it was my stepdaughter’s first trip to Canada from US. I travelled a lot previously and appreciated all the hotels I’ve been to previously. I understand why the hotel looks struggling. I wish them well.
